We arrived at the property to find the elevator out of order…no problem, we took the stairs. Opened our apartment to a strong damp smell which smacked you in the face. After dropping our bags in the living room on the un hoovered floor we started to look around to see if we could locate the smell. As we walked down the hall, we felt a squelch under foot which at first we thought maybe the cleaners had knocked a bucket over or had a stubborn stain to get rid of but after further investigation we found the boiler had a bad leak and had leaked through the wall/floor and soaked the carpet. We immediately phoned Smartflats and was told they would forward it onto the relevant department, I asked if it would be seen that day as i felt it was a safety issue, they said maybe, maybe not, which I was not satisfied with and asked for alternative accommodation. 10 minutes later a technician arrived to assess the boiler and confirmed it was beyond repair and couldn’t get replaced for days. We had a phone call from smartflats and was relocated to a hotel on the outskirts of the city which was a 30 mins walk from grand place instead of 5mins as before, we had a disabled person in our group so this was not ideal at all and the walks back at night were intimidating to say the least. We took taxis a couple of nights to avoid this but at a cost that we didn’t envisage at the start of our break. The new apartment was amazing…no complaints with the standard of that one. Overall, a bad experience