查看所有住宿

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包

4.5 星住宿

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

靠近Puerto Morelos Town Square (莫雷洛斯港市镇广场)的高档海滨度假村，设有SPA

选择日期以查看价格

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包的照片库

外观
在海滩、白沙、海滩遮阳伞、沙滩毛巾
露台
Corner Suite Swim Up Ocean Front | 高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱
双人护理室、桑拿、热水浴缸、湿蒸房、温泉/矿泉、身体护理
入住帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包，您可以到海滩上海滩遮阳伞，度过一段欢乐时光，而且酒店距离Puerto Morelos Town Square (莫雷洛斯港市镇广场)只有几步路。酒店的 5 个室外游泳池带给每个人无尽的快乐；有兴趣的客人还可以到 SPA 享受深层组织按摩、体膜护理和芳香疗法。Caprichos是 7 间餐厅和 6 间酒吧/酒廊之一，主打国际美食。这家豪华度假村的其他特色服务设施包括免费儿童俱乐部、池畔酒吧和24 小时健身俱乐部。

点评

7.6/10
不错

热门服务设施

  • 游泳池
  • 酒吧
  • 禁止吸烟
  • 免费早餐
  • 洗衣设施
  • SPA

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于海滩
  • 7 间餐厅和 6 间酒吧/酒廊
  • 全套 SPA 服务
  • 5 个室外游泳池
  • 免费儿童俱乐部
  • 2 个室外网球场
  • 24 小时健身俱乐部
  • 遮阳伞
  • 沙滩毛巾
  • 儿童游泳池
  • 池畔酒吧

居家般享受 (6)

  • 儿童免费入住
  • 保姆服务（收费）
  • 儿童游泳池
  • 免费儿童俱乐部
  • 店内游乐场
  • 私人热水浴缸
当前价格为 CNY2,309
总价 CNY2,819
包含税费
5 月 6 日 - 5 月 7 日

客房选择

可用的客房筛选条件
显示 17 种房型中的 17 种

显示Deluxe 2 Queen的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Deluxe 2 Queen

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
羽绒被
  • 海洋景观
  • 59 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

显示Deluxe Swim Up King的所有照片

露台

Deluxe Swim Up King

特色亮点

布置家具的阳台
私人游泳池
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
  • 50 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Corner Suite Ocean Front的所有照片

Corner Suite Ocean Front | 客房景观

Corner Suite Ocean Front

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
羽绒被
  • 海洋景观
  • 115 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Two Deluxe Ocean View Lock Off的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Two Deluxe Ocean View Lock Off

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
高档床上用品
  • 海洋景观
  • 116 平方米
  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床, 2 张双人床和 1 张双人沙发床

显示Family Suite的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Family Suite

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 单人
高档床上用品
  • 58 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人床, 1 张单人沙发床和 1 张双人沙发床

显示Deluxe Swim Up 2 Queen的所有照片

露台

Deluxe Swim Up 2 Queen

特色亮点

布置家具的阳台
私人游泳池
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
  • 50 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

显示Studio King的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Studio King

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
羽绒被
  • 48 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示One Bedroom Suite Ocean View 2 Queens的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

One Bedroom Suite Ocean View 2 Queens

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
餐桌
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
  • 海景
  • 120 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

显示Studio Swim Up King的所有照片

客房景观

Studio Swim Up King

特色亮点

布置家具的阳台
私人游泳池
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
  • 48 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Two Bedroom Corner Suite的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Two Bedroom Corner Suite

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
高档床上用品
  • 海景
  • 180 平方米
  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

显示Corner Suite Swim Up Ocean Front的所有照片

Corner Suite Swim Up Ocean Front | 高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Corner Suite Swim Up Ocean Front

特色亮点

布置家具的阳台
私人游泳池
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
  • 115 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Deluxe King的所有照片

Deluxe King | 高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Deluxe King

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
高档床上用品
  • 59 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示Deluxe Ocean View King的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Deluxe Ocean View King

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
高档床上用品
  • 海洋景观
  • 59 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示Family Suite Ocean View的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Family Suite Ocean View

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 单人
高档床上用品
  • 海洋景观
  • 58 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张双人床, 1 张单人沙发床和 1 张双人沙发床

显示Two Deluxe Lock Off的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Two Deluxe Lock Off

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
高档床上用品
  • 116 平方米
  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床, 1 张双人沙发床和 2 张双人床

显示Two Bedroom Suite Ocean View的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Two Bedroom Suite Ocean View

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
餐桌
迷你吧免费食品
电视
低过敏的被褥
沙发床 - 双人
  • 海洋景观
  • 231 平方米
  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

显示Deluxe Ocean View 2 Queen的所有照片

高档床上用品、羽绒被、迷你吧（备有免费物品）、客房内保险箱

Deluxe Ocean View 2 Queen

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
迷你吧免费食品
电视
低过敏的被褥
高档床上用品
羽绒被
  • 海景
  • 59 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

同类型住宿

鸟瞰图

月宫坎昆 - 全包

  • 游泳池
  • SPA
  • 机场接送服务
  • 免费停车
8.2 分，总分 10，很好，2,713 条点评
新价格 CNY2,472
总价 CNY3,021
包含税费
5 月 7 日 - 5 月 8 日
月宫坎昆 - 全包
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街区简介

地图
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580

附近有什么？

  • 波多黎各莫雷洛斯艺术家合作社 - 步行 1 分钟 - 0.1 公里
  • Puerto Morelos Town Square (莫雷洛斯港市镇广场) - 步行 1 分钟 - 0.1 公里
  • Ojo de Agua Beach (奥霍-德阿瓜海滩) - 步行 3 分钟 - 0.3 公里
  • 波多黎各莫雷洛斯沙滩 - 车程 6 分钟 - 3.4 公里
  • 科罗可昆动物园 - 车程 8 分钟 - 5.6 公里

周边介绍

  • 科苏梅尔岛国际机场 (CZM) - 37.9 公里/23.5 英里
  • 坎昆国际机场 (CUN) - 23 分钟车程；26.1 公里/16.2 英里
  • 图卢姆国际机场 (TQO) - 120 分钟车程；138.1 公里/85.8 英里

餐厅

  • ‪Punta Corcho - ‬步行 2 分钟
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬步行 2 分钟
  • ‪MEM al Mare - ‬步行 1 分钟
  • ‪Panna e Cioccolato - ‬步行 2 分钟
  • ‪Hotel Hacienda Morelos - ‬步行 3 分钟

住宿简介

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包

入住帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包，您可以到海滩上海滩遮阳伞，度过一段欢乐时光，而且酒店距离Puerto Morelos Town Square (莫雷洛斯港市镇广场)只有几步路。酒店的 5 个室外游泳池带给每个人无尽的快乐；有兴趣的客人还可以到 SPA 享受深层组织按摩、体膜护理和芳香疗法。Caprichos是 7 间餐厅和 6 间酒吧/酒廊之一，主打国际美食。这家豪华度假村的其他特色服务设施包括免费儿童俱乐部、池畔酒吧和24 小时健身俱乐部。

全包

此度假村是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

划皮艇

陆上活动

网球
排球
网球拍
儿童俱乐部

课程/训练班/游戏

有氧健身
瑜珈

娱乐活动

店内娱乐和活动
店内现场表演
主题派对

语言

英语、法语、德语、意大利语、俄语、西班牙语

住宿一览

DONE

酒店规模

    • 435 个度假村住宿
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：午夜
    • 办理入住年龄不小于：18
    • 退房时间为 11:00
DONE

特别入住说明

    • 前台工作人员将在客人到店时接待。
    • 该住宿不可在工作时间以外办理入住手续
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 限 2 名 12 岁及以下的儿童如果与父母或监护人同住一房并使用现有床铺，可免费入住
    • 无儿童床（婴儿床）
    • 托儿服务*
    • 儿童看护（专人看管）*
    • 免费儿童俱乐部
DONE

宠物

    • 恕不允许携带宠物
WIFI

网络

    • 房间内提供免费无线上网接入（网速：25+ Mbps；限 2 台设备）
LOCAL_PARKING

停车场

    • 免费 无顶棚的住宿内代客停车
DONE

其他信息

    • 无烟住宿场所

住宿服务设施

餐饮

  • 免费自助早餐，时间为每日 7:00–11:30
  • 7 间餐厅
  • 6 间酒吧/酒廊
  • 池畔酒吧
  • 咖啡馆
  • 24 小时客房送餐服务

带儿童同行

  • 儿童免费入住（详见政策）
  • 免费儿童俱乐部
  • 儿童游泳池
  • 游乐场
  • 收费儿童看护（专人看管）
  • 儿童游戏
  • 婴儿监视器
  • 婴儿浴盆
  • 婴儿尿布台

游玩项目

  • 海滩
  • 网球课程
  • 划皮艇

远程办公

  • 会议室

服务

  • 24 小时前台服务
  • 礼宾服务
  • 干洗/洗衣服务
  • 行李储存室
  • 沙滩毛巾
  • 海滩遮阳伞
  • 自行车存放
  • 浪漫套餐

服务设施

  • 4 座楼/塔楼
  • ATM/银行服务
  • 花园
  • 24 小时健身俱乐部
  • 5 个室外游泳池
  • 店内设计师品牌店
  • 全套 SPA 服务
  • 2 个室外网球场
  • 按摩/护理室
  • 宴会厅
  • 户外娱乐区
  • 传统风格

无障碍设施

  • 电梯
  • 电梯门宽度（厘米）： 90
  • 轮椅无障碍公共卫生间
  • 轮椅无障碍服务台
  • 轮椅无障碍入住登记处
  • 轮椅无障碍入住登记处高度（厘米）： 120
  • 轮椅无障碍餐厅
  • 轮椅无障碍酒廊
  • 无障碍班车
  • 入口处通道光线良好
  • 客房瓷砖地面

客房服务设施

娱乐消遣

  • 50 英寸电视
  • 有线电视频道

居家般舒适

  • 空调
  • 免费迷你吧物品
  • 浴袍和拖鞋
  • 熨斗/熨衣板
  • 纱窗

安心入睡

  • 防过敏的被褥
  • 羽绒被
  • 高档床上用品

珍奢享受

  • 室内私人热水浴缸
  • 房内按摩服务
  • 配备家具的阳台

清洁梳洗

  • 按摩浴缸
  • 独立的浴缸和淋浴
  • 大花洒淋浴喷头
  • 肥皂和洗发水
  • 吹风机
  • 毛巾
  • 卫生纸

办公通讯

  • 书桌
  • 免费 WiFi（网速为 25+ Mbps，限连 2 台设备）
  • 电话

其他

  • 每日客房清洁服务
  • 客房内保险箱
  • 外侧走廊入口
  • 手机钥匙
  • 餐厅指南

特色

SPA

酒店内 SPA 有 11 间护理室，包括情侣室。服务包括深层组织按摩、热石按摩、面部护理和体膜护理。该 SPA 提供各种护理疗法，包括芳香疗法和水疗法。该 SPA 提供桑拿、热水浴缸和湿蒸房。SPA 设施每天开放。店内设有温泉/矿泉。

用餐

Caprichos - 此餐厅主营国际美食。
Pinxos 32 - 店内餐厅. 每天营业
Davino - 店内餐厅. 每天营业
Al Forno - 店内餐厅. 每天营业
La Casona - 店内餐厅. 每天营业

费用和政策

儿童及加床

  • 可提供房内儿童看护服务，需另付费
  • 可提供儿童看护（专人看管），需另付费

游泳池、水疗和健身房（如适用）

  • 7:00 至 19:00 可使用泳池。
  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

该住宿接待方接受以信用卡和借记卡付款。恕不接受现金。
可使用信用卡：Visa、万事达、美国运通

别称

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

常见问题解答

可以免费取消我在帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包的预订并获得全额退款吗？

是的，帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包有游泳池吗？

是的，有5 个室外游泳池和儿童游泳池。住客可以在 7:00 至 19:00 期间使用游泳池。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包是否允许携带宠物入住？

很抱歉，不允许携带宠物。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包是否有停车场？

是的，代客停车免费。

何时可在帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包办理入住和退房？

开始办理入住：15:00；停止办理入住：午夜。退房时间为 11:00。

在帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包及其附近有什么游览观光项目？

现场活动包括​划皮艇，您可以畅享其中，还可以在网球场锻炼提升您的球技。您可尽情享受 SPA 水疗，还有 5 个室外游泳池供您游泳。帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包也拥有6 间酒吧和24 小时健身俱乐部，以及私人室内热水浴缸和花园。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包店内或附近是否有餐厅？

是的，有 7 家店内餐厅，提供国际美食。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有室内私人热水浴缸和按摩浴缸浴缸。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包配备任何户外私人空间吗?

是的，每间房间都有配备家具的阳台。

帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包周边区域环境如何？

从帕尔马海滩度假村及水疗中心里维埃拉玛雅 - 全包仅需1 分钟步行可至Puerto Morelos Town Square (莫雷洛斯港市镇广场)，3 分钟步行可至Ojo de Agua Beach (奥霍-德阿瓜海滩)。

关于Palmar Beach Resort and Spa Riviera Maya - All Inclusive的点评

点评

7.6

好

8.6/10

清洁度

9.0/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

8.2/10

环保

点评

8/10 很好

The staff so kind and nice
Keith，4 晚行程
Expedia真实住客点评

10/10 绝佳

2 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

Great service and rooms

The corner room exceeded expectations. We had a butler and free room service daily. Staff super friendly and helpful from moment arrive to door. Thank you Janet and Freddie making it extra special. Food overall was good (just order steaks well done as were undercooked). Restaurant options were good. Overall totally enjoyed stay and facilities. Beach is disappointed just because of the location and not clear but by no fault of hotel. Location is a little isolated but we urbered around. If beach was better I would go here yearly:)
Laura，6 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

El hotel está precioso y la comida espectacular ! La playa aunque la tratan de mantener es muy pequeña y no se aprecia
Gustavo Alberto，4 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

Lauryn，1 晚行程
Hotels.com真实住客点评

10/10 绝佳

An excellent resort I recommend it!!

The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
Nat，3 晚行程
Hotels.com真实住客点评

10/10 绝佳

Fue una experiencia fabulosa,la atención de los meseros en los restaurantes fue formidable ,la comida deliciosa y el lugar muy bello e impecable,volveremos para festejar el siguiente aniversario
Rosa Elia，3 晚行程
Hotels.com真实住客点评

10/10 绝佳

Excellent accomodation. ools were clean. The buffet, food places and room services are too good. I would definitely go back again.
Anish，5 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Excellent servicio limpio y tranquilo muy recomendable
martha，3 晚行程
Expedia真实住客点评

10/10 绝佳

The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
MIchelle，4 晚结伴旅行
Expedia真实住客点评

10/10 绝佳

Property was excellent IMO. Would def return. Its clean. food is great. friendly staff. That all you really need. Con: Its a lil bit out of the way from anywhere. If you do kot intend to go out of the resort, then its fine. If not, then taxis to anywhere is a bit pricey to me compared to the US. Tip: Do not listen to the people at the airport. IT IS LEGAL to book an Uber. We got ripped off by going with the taxi service. I already booked an uber, but they claim ubers cannot go to the airport. If you’re not an uber fan, then book with the hotel. They pricier than ubers but cheaper than the taxis at the airport. at least they’ll be better than giving money to the price gougers at the airport.
Thuan，5 晚家庭旅行
Expedia真实住客点评

6/10 好

Junior，7 晚行程
Expedia真实住客点评

10/10 绝佳

Peguy，5 晚行程
Expedia真实住客点评

8/10 很好

l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
Jesse Taylor，9 晚行程
Expedia真实住客点评

4/10 尚可

The phones were not working, some restaurants were not open and doesn’t state on the website. Food buffet options were not the best. Staff were nice and friendly.
Honey，5 晚家庭旅行
Expedia真实住客点评

2/10 很差

We stayed at the property jan 4-10, 2025 and there was NO HOT WATER the entire stay. We contacted the front desk 4 separate times and they pretended like they didnt know it was an issue. I was able to speak to the manager one time who also acted like it was being worked on. It was all lies. We met other guests who also had the same issues and were all told different stories. We went back to previous reviews and as early as November 2024, there were reports of no hot water. The hotel staff were nice and I felt badly for them because that situation is beyond their control. The manager started hiding from guests and the front desk was "unable to help". The manager gave every guest a different story to prolong the solution or any compensation so make up for the issues. He did that so that he could come back and say well "you completed your stay so we dont need to compensate you". They overcharged us for the resort fee - it was supposed to be $40 USD and they charged us $190 USD. They said they reversed it on our credit card and they did not. They poorly handled this entire situation from the beginning. Also, there arent enough guests at the hotel to meet their occupancy so they rotate which restaurants are open each night. The property itself is very dark and poorly lit at night. In addition no hot water, the phones in the rooms do not work and half of the outlets in the room didnt work. There is a beach but it is very shallow and is covered in seaweed. Expedia was no help.
Delia，6 晚浪漫旅行
Expedia真实住客点评

4/10 尚可

No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Gerry，4 晚家庭旅行
Expedia真实住客点评

2/10 很差

NO HOT WATER for 7straight days. Was given many different stories about the reason for no hot water but management NEVER responded. premium menu items were never available. Front desk was often unattended. beautiful view but would Never ever recommend staying here.
carolyn，1 晚家庭旅行
Orbitz真实住客点评

6/10 好

Rhonda，7 晚行程
Expedia真实住客点评

6/10 好

Sarah，7 晚家庭旅行
Expedia真实住客点评

2/10 很差

it was not very good. It was seven restaurants, but they were limited and only open 1-2 restaurants a day
Ervin，5 晚行程
Expedia真实住客点评

2/10 很差

Erik，6 晚行程
Expedia真实住客点评

8/10 很好

Juanito was very friendly and attentive. The food was amazing.
Adriana Valdez，5 晚家庭旅行
Expedia真实住客点评

6/10 好

It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr
Maria Isabel，4 晚家庭旅行
Expedia真实住客点评

4/10 尚可

Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.
Robert E，4 晚浪漫旅行
Expedia真实住客点评