Food service is plentiful but questionably cooked maybe suitable for older clientele
Decor was fresh and clean
Very high balconies available on Severn floors. Entertainment available
Friendly staff, late checkout available for fee till late, heating in room balcony and french doors very nice
Anthony
Anthony,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Week away
Amazing stay, amazing helpful friendly staff couldn't do enough for you, hotel gorgeous and great location to everything
Jolene
Jolene,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 21 日
Brian
Brian,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 26 日
Dan Ian
Dan Ian,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 23 日
Hilde
Hilde,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 30 日
Food and facilities were great, room was clean and staff were friendly and helpful.
Mark
Mark,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 27 日
Middelmådigt
Fint hotel med en god beliggenhed. Dog skal man være opmærksom på, at det går stejlt op af bakke, mod hotellet, når man har været nede i byen. Hotellet er ikke i top stand, men det fungere. Maden er god 4 ud af 7 dage. Der er desværre et gap på 2 timer hvor man ikke kan få mad. Dårligt at man skal betale for at låne cykler.
2 gange besøgte vi toilettet ved reception og i kælderen ved buffeten, hvor der IKKE var toiletpapir på kvinde toiletterne. Venligt rengøringshjælp til værelset. Vi bestilte dobbeltseng og fik 2 enkelte så de delte sig. Det er ikke i orden på et 4 stjernet hotel!
真实旅客
7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 25 日
I am very pleased with my 5 days stay at Aluasun hotel with my kids
All the staff were fantastic especially Maga. She explained everything to my understanding and always smilling. The food was very tasty with varieties to choose from. I will stay here over and over again and I have already recommended the hotel to my friends
Thank you Aluasun for having us, we shall come back soon x
Blessing
Blessing,5 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 8 月 21 日
Chambre trop petite
Beaucoup de bruits le soir
Pas de parking
Olivier
Olivier,11 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 8 月 15 日
Good - Vegetarian food was ok, provison of room to take bath after you have checked out .
Bad- Air conditioner wasn't great, pool facing rooms were hot and noisy.
Sanjay
Sanjay,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 8 月 9 日
Unfortunately we don’t have much good to say about this hotel after raising complaints daily about the state of our room each day we was told there was no alternative room and to raise the complaint via email… we have raised a complaint three times via the email provided with numerous pictures of the state of the room no reply at all. The whole time we was passed pillow to post no body tried to rectify the cleanliness of the room it’s a shame I don’t have a section to upload the photos as I would upload each and every one of them… I hope to receive a reply at some point via email! But I’m not holding my hopes high at this point! Same goes for Expedia them selves not helpful at all after raising all the issues with them also!
Christian
Christian,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 8 月 7 日
We were a family of 4 staying at the hotel for 1 week, wished we had booked longer! Our 10 and 7 year old had the best week, they met some lovely friends and split their time between the football pitch and pool. Entertainment staff were great for children and adults and the food is as you would expect with a 4 star all inclusive, everyone always found something to eat but we did eat out a couple of nights just for a bit of a change.
Lisa
Lisa,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 5 日
Einfach traumhaft!
Alexander
Alexander,6 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 8 月 3 日
I want to say we’ve given the hotel staff almost 24 hours now. We booked this hotel on Monday last minute and left Wednesday for our trip because of the price. We only were able to come 3 nights.
Last night was our last night. We came home from the beach at 8 PM. We went up to our room to find the hall in front of the door completely flooded with water, the ceiling was leaking. So, on our last night we had to pack up and move to a new room. Whatever, stuff happens.
The woman at the front desk (Marga?) didn’t seem to care. I asked even for free drinks while we wait for the cleaner to make my son’s bed (the cleaner never made the bed by the way). We went up at 11 PM to a room that wasn’t ready for my kids to go to sleep. Back downstairs I go. Same lady tells me she surely sent the cleaning lady there …. Nope… 10 minutes later she brings us up blankets and says “it’s not my job, can you do it”
I finally get my kids to bed. When I feel maybe a little bug on my arm. No big deal. We are in Spain. Next I feel one on my leg (I am laying next to my son on his pull out bed). I immediately check with the flash on my phone. It looks small and like a bed bug.
I jump out of bed, check under his mattress sheet… sure enough. Baby bed bugs crawling in and out of the mattress pad.
The hotel hasn’t done much. The woman working today was very kind. But haven’t heard from management and they said the exterminator comes MONDAY! What about the others on this floor? So disappointed.
Gerald
Gerald,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 30 日
Le séjour était fantastique comme d’habitude, c’est la deuxième fois que je viens dans cet hôtel et je ne suis pas déçu!!!All exclusive est juste au top avec les glaces à volonté des boissons granita à volonté. Toute la journée quand les repas sont juste délicieux et d’une très grande qualité, n’hésitez pas à y aller.
Zineb
Zineb,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 25 日
Överlag nöjda
Vi var nöjda med vår vistelse på hotellet. Positivt överraskade över maten. Dock ingick det endast alkoholhaltiga drycker lunch och middag. I baren fick man betala, men till ett reducerat pris. Första gången vi bodde på ett så stort hotell så barnen var lite besvikna över att det alltid var fullt i poolen vilket gjorde att de inte kunde leka som de kunde förra året när vi bodde på ett mindre hotell. Och solstolarna upplevde vi inte räckte heller, om man inte var snabbt ute på morgonen för att lägga sin handduk på en stol vid den pool barnen ville bada i. Hotellets läge var bra.
Städningen var sådär, visst man kunde be om byte av lakan, annars bäddade de bara. Nackdelen var att när de bäddade så tog de inte bort sand från sängarna. De sopade heller inte balkongen från sand. Detta var dock inget vi sa till om, så hade säkert gått att åtgärda. Vi är överlag nöjda med hotellet.
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 21 日
Fast alles war Super, nur das Zimmer war sehr klein, für 2 Erwachsene und 2 Kinder haber wir am Schluss nur - 1 m2 Freie Platz.
真实旅客
7 晚家庭旅行
Ebookers真实住客点评
10/10 绝佳
2024 年 7 月 19 日
I have nothing to add, this venue is perfect for families and the AluaSun brand was upheld here.
Victoria
Victoria,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 7 月 16 日
The hotel is really recommendable. In my opinion it is not a 4 star hotel but rather a good 3 star hotel. The service and friendliness of the staff are very good. The entertainers are in a good mood and do their best. Quiet location despite the nearby Magaluf party mile. Best choice for families. The food was a pleasure at all times.