The Sanctuary could be a great place to stay but it is not a luxury Resort. We had an issue with our room not being what we had requested, and this was promptly sorted by the Reservatios lady, maybe because several other members of our group had better rooms or maybe when I questioned why I had an ash tray in my non smoking room and why was my neighbour continuously smoking on the balcony next to ours which meant we could not go outside. Unfortunately several of us encountered exceptionally rude staff on the Reception Desk. The food was mostly good, but breakfast was always lacking either no bread, no cheese/meat, no cups, no teabags there wasnt one morning where we didn't have to request something. We were definitely 2nd place to The Rarotongan. The pool is a nice area, but smoking is openly allowed at this resort which was extremely unpleasant. This was my 3rd time in Raro, 1st time at The Sanctuary, I really missed the happy fun loving Rarotongans, the staff at The Sanctuary just did not seem happy at all. Previous experience at The Edgewater has been warm, engaging staff who were happy to help but at this resort everything seemed to be too much trouble. However at The Sanctuary the Ground staff and cleaners were always friendly and helpful. Overall we had an amazing time but that was more to do with the occasion we were there for and sadly due to the lack of warmth and engagement we went outside of The Sanctuary for food and entertainment.
