可以免费取消我在SLS Playa Mujeres – 全包精选的预订并获得全额退款吗？

是的，SLS Playa Mujeres – 全包精选在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

SLS Playa Mujeres – 全包精选有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。住客可以在 08:00 至 18:00 期间使用游泳池。

SLS Playa Mujeres – 全包精选是否允许携带宠物入住？

是的，可免费携带狗狗和猫咪入住，总共可携带 1 只宠物，每只宠物限重 18 公斤。

何时可在SLS Playa Mujeres – 全包精选办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。

SLS Playa Mujeres – 全包精选是否有内部娱乐场？

不，该住宿不设赌场，但PlayCity赌场 (13-min drive)和Royal Yak Casino & Sports Book (皇家雅克赌场和赛事投注区) (14-min drive)都在附近。

在SLS Playa Mujeres – 全包精选及其附近有什么游览观光项目？

现场活动包括划皮艇、浮潜和冲浪运动/趴板冲浪，您可以畅享其中。现场娱乐活动包括健身课程、篮球和瑜伽。尽情享受 SPA 水疗，在 2 个热水浴缸中舒缓您的感官。SLS Playa Mujeres – 全包精选也拥有2 间池畔酒吧、3 间海滩酒吧和夜总会，以及私人海滩、24 小时健身中心和桑拿房。

SLS Playa Mujeres – 全包精选店内或附近是否有餐厅？

是的，有 18 家店内餐厅。

SLS Playa Mujeres – 全包精选周边区域环境如何？

从SLS Playa Mujeres – 全包精选仅需18 分钟步行可至女子海滩，13 分钟步行可至Punta Sam海滩。

蓬塔山姆SLS Playa Mujeres – 全包精选住宿优惠| Hotels.com 好订网

Q: SLS Playa Mujeres – 全包精选店内或附近是否有餐厅？

是的，有 18 家店内餐厅。

10/10 绝佳

2025 年 7 月 7 日

Excellent experience

Yawen，2 晚行程

Expedia真实住客点评

10/10 绝佳

2026 年 1 月 23 日

Clean, gorgeous room, friendly staff, beautiful resort

Jillian，4 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2026 年 1 月 17 日

The hotel itself is very good; however, the music becomes extremely loud from 10 a.m., especially in the pool area. Music is also played in other areas, but it is drowned out by the pool music, turning it all into noise when multiple songs are playing at the same time. There are a lot of families with children, which leads to a lot of shouting and screaming in the restaurants. This makes it unsuitable for those who want to dine in a calm and quiet environment.

Espen，6 晚行程

Hotels.com真实住客点评

10/10 绝佳

2026 年 1 月 10 日

Staff was great and room was very nice It is a beautiful spot.

Barry，6 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2026 年 1 月 3 日

Las habitaciones son pequeñas, el espacio del baño es la mitad del área total, es decir el baño muy bien pero el espacio para recámara queda muy pequeño. El sofá cama no sé si es viejo (no creo) o inadecuado para ser cama, porque se sentía literal la tabla de donde terminaba el asiento y empezaba el área extendida del colchón, lo que hacía súper molesto dormir en ella. Las cosas buenas: la vista increíble, los jabones y cremas muy finos y con olor delicioso. Batas acogedoras, plancha de ropa y secadora buena. Suficientes aguas y café. El refri no enfría así que las bebidas calientes. Solo 2 paquetes de galletas como snack… pero servido a cuarto rico. El servicio en general fue malo, la verdad no sé si es un tema de discriminación o así sin con todos los huéspedes. Me super extrañó de Cancún, que se distinguen por el excelente servicio. También pudo haber sido exceso de gente, estaba todo muy lleno y parecía que faltara personal. A la playa los meseros van cada 40 min aprox, no te quieren dejar hielo para mantener bebidas frías, dicen que volverán pronto. Los restaurantes para cenar abarrotados y al llegar quisimos reservar para nuestras cenas, sin embargo no había ya disponible nada, solo en un restaurante el último día… había llamado 4 días antes de mi arribo para ver si podía reservar y me dije que era hasta que llegara… no entiendo! No hay animadores para actividades, las pocas que hay son muy muy básicas. El teens club bastante sencillo, igual que el Kids.

Fernando，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 14 日

El personal los alimentos

Ana Bertha，1 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 12 日

All of the above!!! While the hotel buildings, layout and rooms were very nice yet many of us had reservations such as - check in took around one hour -on the cleanliness ( there was still sand in the room after they cleaned it) , - some staff were not very welcoming or friendly, - service (room service took around half an hour for 2 cups of American coffee), - thought it was an all inclusive hotel yet we had hard time in “booking” in restaurants to eat noting that kitchens closed around 10! In general, I consider that it was way over priced for the service provided!

Rania George，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 12 日

1. The bathroom floor looked watet stained and wasn't mopped. 2. The drinking glasses were left dirty and never washed..lipstick stained. Otherwise we were very pleased with the room.

Michael，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 12 日

Martez，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 11 日

Maeve Mary，8 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 11 日

Amazing property, very friendly staff that went above and beyond. Decent to really good food, breathtaking spa, abundant amenities, and beautiful cozy room. Only downside, drinks can be watered down, but it’s all inclusive and that’s expected. I would give this place 12 out of 10. Go there now before it becomes extremely popular and expensive because it’s a relatively newer property.

Adrian，4 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 11 日

Room : not family-friendly. The glass divider between the bathroom and the bedroom is completely see through, even when pulling down the lucid shade. Not family friendly and offers zero privacy. Very inconvenient when you have children. Restaurants - they don’t offer kids menus. Each place had 2 options so my daughter ate the same thing every day. Also, the kids bar, Baraccuda, was closed during our stay Kids club - we couldn’t participate because every time we went to visit, it was closed. Weird to me that that they would be closed from 11am-2pm. Inconvenient. Beach - there was a ton of poop along the entire beach. I have video and photos to prove it. It’s the resort’s responsibility to clean it. Disgusting and it ruined our trip. I will not be returning to this resort.

Diana，4 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 11 月 11 日

Overall our stay was very relaxing and just the refresh we needed. This was a family vacation with my husband and my 3 1/2 year old son. My son was too young for kids club and travel with a toddler can be challenging but the amenities, restaurants and services made it the most relaxing trip we’ve had in years. Pools and beach were great and loved that we got drinks service on the beach and food/drinks service at the pool. The pools are intricate with lots of entertainment and space for kids of all ages and swimming levels. The service was good, but be sure to tip make sure your service maintains good. We forgot to pull some cash out for tips and noticed a decline in service, then after we pulled out cash and tipped service increased. Everyone raved about the food, I’d probably give it a 7 out of 10 very solid for an all inclusive but I had hoped it would be a little better based on reviews. Whilst I found the Mediterranean, the steak house and the special event food amazing I found breakfast okay and the Mexican very disappointing. Breakfast and at the market has tons of options some are better than others, definitely options for everyone. Room service is good, very convenient and helpful with the a toddlers unpredictability. Loved the juice bar for smoothies! Rooms were very clean and great space, we had an ocean view and it was lovely!! Our balcony was big! The only con was sound proofing was not the best. Could hear people running in the halls and room above moving.

Hannah Rose，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 11 日

Sunghun，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 11 日

Beautiful hotel obviously new BUT foods are not available all time specially after 10 PM. You can find the food if you find the food it taste very good but literally very bad. Customer service the people at the reception. They’re not helpful at all Bar more problem with keep up inventories in place try to get drinks LSA out of stock. You have to wait for 15 minutes then you wait for two hours. No drinks was bad experience with service such a big problem with beautiful hotel but bad management.

Samer，5 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 11 月 10 日

Edward，6 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 11 月 10 日

RITA，4 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 11 月 10 日

I am so disappointed in SLS. I went with very high expectations that unfortunately were not met. The service was so bad. We were served with frowns . No smiles . No Greetings. We had to ask 3-4 times just for a cup of coffee in the morning . Even after tipping generously we were treated poorly. The only shout out I have to give is for Danny at adult pool and Jorge at the rooftop bar! These 2 were amazing . The rest of the staff needs to learn how to be nice to people that pay so much . There were no activities during the day. Way too many kids running around. There is no adult side to the hotel so we’re we’re awakened every night to crying babies and kids running around on the top floor. Honestly I have been to way nicer resorts for less the money . Management needs to step up !!!!!

Sarvjeet，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 10 日

Great resort and staff. Very clean.

Jai，4 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 4 日

Muy buen servicio en general

Yandry，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 4 日

We enjoyed our stay

Andrea J，4 晚浪漫旅行

Travelocity真实住客点评

10/10 绝佳

2025 年 11 月 2 日

Rooms are clean, staff is professional. Beautiful hotel! Will come back again!

Angelina S，4 晚结伴旅行

Expedia真实住客点评

8/10 很好

2025 年 11 月 2 日

The staff was nice. What impressed me was that the landscape was so well done.

HYUN JUNG，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 31 日

Everything was perfect

Anna，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 31 日

Oksana，6 晚行程

Expedia真实住客点评

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