The first room was musty .They got us another room and it was fine AC. Had cold water for shower. The food was good at Hotel but the Sushi restaurant and Italian Restaurant were not good.
William
William,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 31 日
Bueno pero tiene mucho que mejorar
Instalaciones aceptable así como los alimentos, buen servicio del personal pero pudieran mejorar la calidad de los alimentos, algunas instalaciones están cerradas y le hace falta una remodelación.
Miguel Angel
Miguel Angel,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 31 日
Martha
Martha,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 16 日
Norma
Norma,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 9 日
Federico
Federico,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
It was a great experience staff the activities were great.
Juan
Juan,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Great resort, we will definitely be back.
David
David,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 27 日
Muy atentos en general....
Martha
Martha,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Lilia
Lilia,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Was absolutely stunning the whole stay! Amazing service and people especially Louis!! Food was good and drinks were great. Overall fantastic place to stay:)
Zoe
Zoe,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Love how friendly the staff was!
Loved the restaurants as well!!!
Terrence
Terrence,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 7 月 22 日
MANUEL E
MANUEL E,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Grounds are well maintained. Was there for 4 nights, swim up pool bar run out of mezcal on our first day and never restocked it for the rest of our trip,bartenders suggested we go complain to the front desk because the hotel refuses to restock the bars.
Ricardo Alberto
Ricardo Alberto,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 22 日
Martin
Martin,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 21 日
Hemos venido a este hotel desde hace años cuando era Barcelo, esta es la segunda ocasion que asistimos como Gran Solaris (la primera fue en el mes del cambio) y realmente se nota una gran diferencia negativa en el mantenimiento que le dan ultimamente. De la ultima vez que nos quedamos a esta, esta muy deteriorado en muchas areas y en otras se nota qje se ha wuerido ahorrar unos cuantos pesos a costa de los clientes.
Nuestro aire acondicionado no funcionaba, el refrigerador lo cambiaron por q no funcionaba, el elevador (solo funcionaba uno) estaba a punto de tronar, muy descuidado y hasta miedo de subir y bajar en el. En el bar se les acababa el agua natural para beber apenas al medio dia y los refrescos los servian de botella lo q generaba que ni gas tuvieran muchas veces. Falta de personal por todos lados.
En general Barcelo estaba bien por el precio, en esta ocasion me parecio que estuvo demasiado caro para lo q se paga.
Patricio
Patricio,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 21 日
We had a good 5 day vacation here at GR Solaris Lighthouse it was relaxing. I’d just say that it says there are 6 restaurants on property, only members that pay for time shares or buy the packages that the sales team sells are able to use 2 so in total we could use the breakfast buffet, lunch buffet, and two other restaurants (Mexican and Italian). We have been to all inclusive resorts before, and the only food that seemed like it had good flavor was the breakfast all the other food was 6/10. We know that the hotel was just purchased by the brand so they are still maybe going through some quirks but overall it was an okay stay. The rooms were perfect and clean the lobby was perfect and clean as well. The gym was clean and the restaurants were clean, just the food wasn’t what we were expecting for a four star resort.
Humberto Padilla
Humberto Padilla,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 20 日
The staff members were helpful and friendly. Food was not the greatest. We had to Uber eat or walk off the premises to get food.
Nathali S Feliz
Nathali S Feliz,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Nice area. Clean safe and friendly.
gustan
gustan,5 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 19 日
Dan
Dan,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 17 日
This was a great trip on a budget. I loved the staff. I have stayed a lot of places in Mexico. The staff here was one of the best!!!
Devon
Devon,5 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 16 日
Beautiful property and staff was super!!! Especially Luis around the pool. He was fantastic! The air conditioning in the room could have been colder, only one elevator worked, and my husband got stuck on it once. Refrigerator in room quit working. Food was mediocre, a bit on the bland side the pools were fabulous and the Resort was very quiet and safe.
Nicholas MICHAEL
Nicholas MICHAEL,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 15 日
The resort was excellent, and the service was fantastic. Overall, it was a fun experience, and I would definitely return! The only issue was that the bathrooms near the pool could use more attention and a stronger fragrance.