I booked the ‘Executive Room with Club Lounge access (high floor)’ but we were given room 604 (not a high floor) and the staff member checking us in did not inform us about any lounge access. We called from the room to check on the lounge access and the staff who answered did not seem to know anything or even want to help. She told us just to just go to the business centre (?) on the 9th floor and it felt like she just wanted to hand us off to someone else to deal with. We were tired from extensive travelling and did not want to deal with more drama so we did not escalate this then.
I intentionally booked the Executive room (not a standard room) because we would be arriving in the late afternoon/evening had to leave early the next day to catch a flight, and thought to use the lounge in case we were too tired to leave the hotel. On top of this, there were no face towels, only one hand towel in the bathroom, and the hair dryer was hung up in a dusty bag, which triggered bouts of sneezing when I tried to remove it from the bag to use. The entire experience was very disappointing and I feel that I wasn’t given the room/facilities that I booked. We had to check out at about 5am because of our early flight and there was no one at reception to whom we could provide feedback.
I will say that the male staff manning the ground floor entry and shuttle to Sandton City Mall, as well as the shuttle driver, were very helpful and friendly. The complimentary shuttle service was great.
Tien-Yi
1 晚结伴旅行
10/10
Boa localização e boa estrutura. Café da manha muito bom.
Igor
1 晚行程
10/10
This is a nice spot close to the mall but you still have to be careful.
Aldo
1 晚商务旅行
8/10
Rodolfo André
2 晚行程
10/10
Good value, clean hotel with very friendly staff. Would not hesitate to recommend.
WAYNE
2 晚家庭旅行
8/10
Lucia
2 晚行程
10/10
Clean room, efficient service, convenient location by Gautrain station (2 minute walk from station to hotel) direct line from JNB airport.
vaclav
3 晚行程
10/10
Nathan
2 晚行程
10/10
Matheus
2 晚行程
8/10
Thomas
1 晚行程
10/10
Hotel bem localizado, sendo possível ir à Mandela Square a pé. Quarto grande, cama confortável e bom chuveiro. Atendimento gentil e cordial. Bom custo-benefício.
O chuveiro não tinha box e o banheiro molhava no banho.
Cassia
2 晚行程
10/10
Sandeep
1 晚行程
10/10
David
2 晚行程
10/10
真实旅客
4 晚行程
6/10
alana
1 晚行程
10/10
Tendai
2 晚商务旅行
10/10
roberto
1 晚行程
10/10
Fungai
4 晚行程
10/10
This is a first class hotel. Staff were incredibly helpful at every turn. The rooms are cleaned to an extremely high standard. Very good breakfast. I stayed here for 8 nights and the whole stay was a pleasure.