We checked in on 30th Dec 2018 at Narmada Jacksons. To begin with, they didn't have the details of our booking done though Expedia. When we reached our designated room (supposedly a romantic suite), the first thing we notice is an executive desk and chair with a sofa set (torn from all edges). Adjoining it, was a bedroom that was too cramped and the room window opening to the backside of a housing society. Please mind, the room was costing us 20,000/-+ per night
We raised our concern with the manager. He was courteous enough to show us 3 more rooms of similar type, finally we found a room which was airy and brighter (Though a grade lower).
Next morning (31st Dec), we went for our sightseeing. Before proceeding, I checked with reception if the room keys are needed for the cleaning services. He confirmed, its not required. Evening when we returned, we found the room to be in exact state that we left it in. In short, no cleaning done. When we asked the concerned person, we were told it's against the policy of the hotel to open the room with master key & clean the room (something unheard of).
We didn't have a good experience with Narmada Jacksons, Jabalpur and we won't recommend it to anyone.
