We arrived at 9.30 no welcome drink - just asked to download the app which would give us all the info we needed and given directions to our block ( which was approx 200 yards ) no assistance was given or offered with our luggage . I enquired where we could get food and was told we had 15 mins before the restaurant closed !
The app was pretty good although does have some inconsistencies mainly locations are known differently on the app vs reality. Also there are no details of the main buffet restaurant.
The room was clean and reasonably well appointed but a little dated. Shower room was good.
In terms of food the main buffet restaurant was good quality (not 5*) desserts were extremely good! The toaster at breakfast was the worst ever encountered 10 laps through to get it even slightly golden - I raised this with a number of staff who would reply “sorry speaka no englese” they would then disappear and take no action.
The speciality restaurants were poor & badly managed , we had numerous experiences of food arriving over cooked and cold - but no action was taken or apology given !
The only exception was the French which was 5*
full entertainment program- morning were usually quiet, with music starting from noon ramping up at 3pm with team members shouting through microphones to be heard! Those wanting a quiet spot to take in the sun were out of luck.
The currency change service would only change US $ or Euros- not good
Overall a nice hotel with lovely gardens but not 5* !!
Paul
Paul,11 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 22 日
The staff was AMAZING! The food could’ve been better. The resort was ok but we did find two roaches near the mini bar and bathroom.
Gabrielle
Gabrielle,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Sergey
Sergey,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 17 日
erica
erica,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
MARIANGELA C
MARIANGELA C,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 8 日
Joyce
Joyce,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 5 日
El hotel esta muy bien, las habitaciones son grandes y comodas. Las barras son muy lentas, la comida esta bien, pero no mas que eso. Es un hotel que cumple, la playa muy linda, siempre olas, algunos dias zargaso (diciembre)
sergio alejandro
sergio alejandro,11 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Todo súper bueno. La calidad de servicio del personal marca la diferencia. Buena comida y bebidas.
LUISA
LUISA,13 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Beach is beautiful
Michele L
Michele L,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 3 日
VILMA
VILMA,6 晚家庭旅行
Travelocity真实住客点评
10/10 绝佳
2024 年 12 月 3 日
VILMA
Travelocity真实住客点评
10/10 绝佳
2024 年 11 月 26 日
5 estrellas
Martin
Martin,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 11 月 16 日
For two nights the air conditing leaked all over the bed and on the third morning the panel was coming down
Christine
Christine,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 1 日
Dane
Dane,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 14 日
Timo
Timo,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 8 日
Very nice staff and good bufete. Beautiful place to be in family environment.
Manuel
Manuel,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 27 日
Nageli Maria
Nageli Maria,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 26 日
MaKenzie
MaKenzie,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 23 日
Boa estadia, entreranto os restaurantes precisam melhorar
Neusa M L
Neusa M L,7 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 12 日
The property was beautiful. The food was decent. There was not anything you could walk to other than the resorts own shopping. The beach was super pretty. However, I found it irritating that they continuously try to sell you the member package. Even leaving the restaurants, they try to ask you to go to the timeshare presentation. Very aggravating! We went to an iberostar in playa del Carmen and loved it which is why we went here. However, I’d say take your money elsewhere.
Katherine Zimmerman
Katherine Zimmerman,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 11 日
It was good but the phone in my room wasn’t working they fixed it a day before I left, a lot of smokers everywhere but besides that service was great and friendly hotel food was good too had a great time
Sonia
Sonia,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 7 日
Did not explore much around the property itself, so cannot truly review however, I did go scuba diving at Bahibe Iberostar and I worked around the area. It's pretty average from what you would hope for but a little step above your average island. Tried to stay on resort(s) and the ocean!