The first impression was not good. We were told that someone would be up to help with our luggage. After waiting for over 10 minutes we started down the hill. Then a chaeck in, the clerk asked if we needed help getting the luggage down the stairs. I stated that i could get one, but if they could help with the other, that would be great. He informed me that he could get someone to assist in 10 minutes. I carried the luggage myself. When we went to our room, the hot tub didn't work and neither did the coffee maker. (Both of which were fixed the next day). The employees that give kudos to are Dimitri, the pool bar tender and the gentleman who carried our luggage out for us. If i had finished this rating on the first day, i would have rated it as poor. However, by the end of our stay, things were much improved.
Henry
3 晚行程
10/10
Sally
2 晚行程
10/10
Andrew
3 晚行程
10/10
JUANES
2 晚行程
10/10
I loved this hotel! Incredible views from the cliff edge overlooking the sea and caldera from my private terrace and the pool. Nice and quiet and away from the crowds and bars/shops of Fira although just a 5-10 min walk away. Also fantastic restaurants within 2-3 mins walk. Good breakfast. Clean, comfortable, spacious room, felt natural. I would definitely stay here again.
Sally
2 晚行程
10/10
Lauren
3 晚行程
10/10
Lovely hotel with excellent views. Staff was super friendly and helpful in arranging transfers.
Sarah
2 晚家庭旅行
10/10
Hotel was great.
Stephen
4 晚家庭旅行
10/10
Excellent stay! Lots of stairs, but amazing view, best staff, great breakfast, clean room, and lots of dining and shops around.
Vanessa
3 晚结伴旅行
10/10
Buen lugar, buenas vistas y buenas instalaciones, el personal siempre buscan como ayudarte, aunque necesitan mas sombrillas, el desayuno bueno, hay que tener condicion fisica(muchas escaleras), y es necesario hablar ingles, nada de español.
Alejandro
2 晚家庭旅行
10/10
It was everything we expected! The views were great.
Craig
3 晚浪漫旅行
10/10
Andrea
3 晚行程
10/10
Perfect
Sofia
2 晚行程
8/10
ERI
2 晚行程
8/10
La vue incroyable. Le personnel agréable.
La seule chose négative : le réveil matin par le bruit des chaises de la salle de réception.
PATRICE LE
7 晚浪漫旅行
10/10
Amazing views
Danielle
3 晚行程
10/10
Beautiful property and very friendly and extremely helpful staff.
Lots of stairs so not suitable for children, prams, the elderly or if you have a knee or hip problem.