That Friday night , my daughter got rushed to the hospital and I was unable to go on vacation and stay at the hotel. I made several attempts by phone and online to cancel my hotel reservation with no success whatsoever. The customer service is awful. I left with the impression that no one cares about my needs , regardless of what happens.
Rob
Rob,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 10 日
Scott
Scott,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Shannon
Shannon,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Bin
Bin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
All staff was great.
Kimberly
Kimberly,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 5 日
Hampton Inns but just not this one…
We love Hampton Inns and stay there often but this particular one is in need of a rehab. The lobby was nice and the desk staff were very friendly and helpful. The room was another story. When we walked in we were immediately met with the smell of cheap motel rooms. The couch and the carpet were visibly old and stained. The carpets in the corridors were shabby. Some furnishings had been updated but just like in the 70s-80s there were few electrical outlets. You get the idea. It just needs a significant redo.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Staying happy
The hotel staff was excellent the breakfast was good the room was clean picked up everyday done very well I'd say it's a nine out of 10