Tuve un detalle con el check in, quisieron cobrarme un cargo de 7mil pesos porque supuestamente tenían registrado un bebe cuando yo reserve para 2 adultos y un niño de 3 años. Cuando me negué y me comunique con Expedia mágicamente mando decir la jefa de recepción que ya podíamos pasar así y nos dieron las pulseras solo que el niño se quedaría registrado como bebé. Bueno lo aceptamos porque mi hijo tiene 3 y no le vimos gran problema, fuera de ese detalle todo estuvo increible, la playa es hermosisisma y amplia, la alberca preciosa, profunda en su mayoria y limpia eso si. Las zonas de camastros tambien estan excelentes todos tienen buenas vistas, los restaurantes de especialidad tambien son muy muy buenos probamos el italiano y el texano smoked hause, este hotel es ideal para descansar, conectar con la naturaleza y disfrutar del silencio. nos agrado que las actividades en la alberca no eran tan prolongadas ni con ruido excesivo. creo que si volveria a este hotel nos encanto mucho
真实旅客
4 晚家庭旅行
8/10
Jorge
5 晚行程
10/10
I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.
albert
4 晚家庭旅行
10/10
The view and food are terrific.
真实旅客
4 晚家庭旅行
8/10
Gurpreet
4 晚行程
10/10
Lizzette
6 晚行程
10/10
Lovely resort on a beautiful beach.
Jessica Heather
7 晚家庭旅行
10/10
My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court.
Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.
Monika
7 晚浪漫旅行
8/10
Yael
4 晚行程
10/10
Walking the different trails to the pool area
Matthew M
7 晚行程
8/10
I like the jungle park
Liora
8 晚结伴旅行
10/10
erin
4 晚行程
6/10
It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand.
For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade.
Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have.
In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things.
Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them.
We had to walk around the entire resort to get to the pool for the wheelchair access route.
The path to access the beach is beautiful but uneven and slippery
There was no drink service on the beach or at the pool. Entertainment was okay nothing special.
Shower was awful. Went back and forth from hot to cold.
Misty
5 晚家庭旅行
10/10
Peter
7 晚行程
10/10
Hotel lindo, construído integrado à natureza, fauna e flora exuberante. No geral os funcionários do hotel são muito gentis e solícitos. Ótima comida. Praticidade do restaurante e snak bar e bares muito próximos da piscina e praia. Algumas espreguiçadeiras merecem manutenção, usei algumas quebradas. Restaurante La Hacienda com muita fila, talvez precise ser implementado sistema de reserva como o Bonsai (que infelizmente não consegui ir por indisponibilidade de horário) ou Mare Nostrun (muito bom!), funcionaria melhor. Foi uma estadia em família extremamente agradável, recomendo.
Claudia
4 晚家庭旅行
6/10
Krystal Patricia Phyllis
9 晚行程
2/10
Descuidado y viejo el hotel. Tratan de venderte todo todo el tiempo. El servicio es de mediocre a muy malo. La verdad que por el precio pueden conseguir otra cosa mejor.
JAVIER
4 晚家庭旅行
10/10
This is not a five star resort, but a five star value. We have stayed at Iberostar properties more than 10 times and they never disappoint.
Very good food,.good drinks, great service, friendly atmosphere and at this property an amazing landscape. Plus the best beach anywhere. We will return.
One caveat. BD Experience, our shutt service from the airport to the resort had no record of our reservation. Staff claimed this was a recurring issue with Expedia. We waited 45 minutes for them to sort this. Not tragic, but a nuisance.
Robert
5 晚浪漫旅行
10/10
Courtney
4 晚家庭旅行
10/10
This is my favorite resort ! I have been here twice already and definitely will be back again
. I enjoyed beautiful sandy beach , the ocean , wonderful walking area with beautiful plants and trees ; as well interesting animals that live peacefully on the property.
We also enjoyed many food options every day in the buffet . My favorite were different pastries every day ! Iberostar is the best !
Maria
6 晚家庭旅行
8/10
Beautiful location, you get a mix of jungle and beach. The beach is amazing and great for swimming - the jungle provided tons of different animals to look at.
The food is decent at the restaurants and “ok” at the buffet. 5 of the 14 of us got very ill. I don’t necessarily blame the resort because this sort of thing can be expected with buffets and I heard lots of people coughing at the buffet. Norovirus cases are extremely high right now, so that could be the case. Our friends did also get sick at this resort last year.
The rooms are dated, but clean.
I don’t know if we would return just based off the amount of illness everyone endured.