This was an absolutely amazing resort. We visited during spring break. It was well balanced with nature with a portion in a jungle setting, a beautiful large beach, and a huge pool. Beach chairs all had umbrellas unlike some resorts. The Wild Beach was a moderate walk down the shore. Great buffets as well as several specialty restaurants. We were happy with every one. Many different bar areas, a pool bar, and bars at the beach. A lot of different activities happening each day. Our son was able to have interaction with the wild monkeys that live here which was his favorite memory. You will not be disappointed booking your vacation here. Perfect for a family trip. It will please everyone.
Sarah Marie
Sarah Marie,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Nice , family oriented resort , lots of kids , food was good , little old rooms but location and jungles and animals it was very cool but peacocks gets a little noisy ( mate season) , stuff is amazing , Thanks Daniel
Good experience
Alex
Alex,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Fabien
Fabien,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
I was at the Tucan, room 1727: this room faces a nearby property, their air condition unit or pool filter engine is directly across, behind the property wall, so there is a constant loud noise coming from there. As a consequence, it was unpleasant being on the balcony or even keeping the sliding door open for fresh air. I did point out this issue to the concierge, but the answer was a cold and careless :it does not depend on us".
Anna Clara
Anna Clara,4 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 4 月 25 日
Gorgeous property lots to see. Beautiful pathways, pool is deep and clean, lots to see lots to do. Food was better than other hotel chains. No one out of four of us got sick. Hotel staff was friendly and helpful. Only downside was getting woken up daily around 8:00am/9:00am by house keeping. We didn’t have a do not disturb tag for our door. We asked for one from house keeping and front desk but one never arrived in our room.
Kara Lena
Kara Lena,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Vacaciones con niño
Tuve un detalle con el check in, quisieron cobrarme un cargo de 7mil pesos porque supuestamente tenían registrado un bebe cuando yo reserve para 2 adultos y un niño de 3 años. Cuando me negué y me comunique con Expedia mágicamente mando decir la jefa de recepción que ya podíamos pasar así y nos dieron las pulseras solo que el niño se quedaría registrado como bebé. Bueno lo aceptamos porque mi hijo tiene 3 y no le vimos gran problema, fuera de ese detalle todo estuvo increible, la playa es hermosisisma y amplia, la alberca preciosa, profunda en su mayoria y limpia eso si. Las zonas de camastros tambien estan excelentes todos tienen buenas vistas, los restaurantes de especialidad tambien son muy muy buenos probamos el italiano y el texano smoked hause, este hotel es ideal para descansar, conectar con la naturaleza y disfrutar del silencio. nos agrado que las actividades en la alberca no eran tan prolongadas ni con ruido excesivo. creo que si volveria a este hotel nos encanto mucho
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Jorge
Jorge,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
megan
megan,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Joel
Joel,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Everything was great. When we first arrived it was still early before check in, but we were able eat at the buffet and then continue check in afterwards. This was definitely helpful after a long trip. The whole staff was friendly. It is a smaller hotel which I loved because I could easily get from one place to another without a huge walk. Be ready to encounter many animals and hear them at night.
Eli
Eli,3 晚浪漫旅行
CheapTickets真实住客点评
10/10 绝佳
2025 年 4 月 9 日
The food was extraordinary. The staff very helpful. At a lunch buffet a chef walked by and I asked if they had their ceviche that day, he said no but asked where I was seated and said he would see what he could do. 10 minutes later he brought me a plate of ceviche well presented ringed with fresh lime and cucumber and tortilla chips!
Walter Barth
Walter Barth,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
The staff was very accommodating and the hotel was beautiful.
Esmeralda
Esmeralda,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 6 日
We had a wonderful relaxing experience at this resort. The gardens were exceptional and our children thoroughly enjoyed rhe seeing the local wild monkeys.
Sean
Sean,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Everything ok.
Romas
Romas,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 4 日
First time in Riviera Maya. LOVED our stay at the Iberostar Waves Tucan (essentially the same place as Waves Quetzal). Resort was absolutely beautiful. The jungle was filled with wildlife. Our jungle facing room was visited by spider monkeys every afternoon. So cool! The room itself was fine but on the small side. Not a biggie for us. The beds were comfortable and the a/c worked well. Water pressure was occasionally an issue. The beach and pool area was fantastic. Plenty of places to lounge. Appreciated that they “policed” people who put their stuff out early to “save” lounge chairs. My whole family thought the food was fantastic. So much to choose from. Particularly enjoyed the hibachi restaurant and the breakfast buffets. Service across the board was great. Can’t single out anybody because they were all wonderful. Was not an issue for us, but if you have mobility issues, some of the walking paths are slippery and uneven. Gym/ fitness area was small and if you are a serious tennis player, the courts are soft and spongy. Evening entertainment was ok. Fire show on beach cut short due to rain- bummer. Cab into Playa del Carmen $20 round trip. Super fun! Shopped, enjoyed street entertainers and had a great dinner. Felt completely safe. Generally a wonderful trip. If you are expecting Four Seasons- this isn’t it. If you want a nice, affordable, Mexican vacation in the jungle with an awesome stretch of beach, you could do a lot worse!
Zachary
Zachary,5 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 4 月 3 日
The whole family had a great time, staff, food and cleanliness was great.
Anthony
Anthony,9 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 30 日
All inclusive was amazing. Didn’t have to worry about nothing
Patricia
Patricia,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 29 日
No parties or loud music after 10 pm, safe for children, great food options
Agnieszka
Agnieszka,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 24 日
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Kevin
Kevin,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 22 日
There was a sewage smell from behind our room and walking path