Check in was 3pm but my room had not been cleaned. I waited until 5pm. I had to leave my bags at the front desk because my car door would not lock due to a fire Ithat burned inside my door on the way to the hotel. I showed the desk my hands and nail with charring and melted plastic on them from trying to extinguish the flames. My clothes smelled of smoke. I pointed all that out at registration. Finally got into my room. Which smelled heavily of room freshener. After the freshener wire off the room had a very unpleasant odor. Showered and slept.
Left at 7am. In the afternoon I was charged a $300 fee for smoking in the room…WHICH I DID NOT DO!! I have been trying to have this fee refunded but they insist employees smelled the room and they would not refund the fee. I woul like reimbursement or a free night elsewhere if you can do that for me. Thanks so much.
Kelly
Kelly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Enrique
Enrique,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
New Hotel
New hotel just beautiful.Comfortable.Great staff
Jacquee
Jacquee,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Family time
Great place!!
Natalie
Natalie,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Highlights: property ( hotel) fairly new rooms, etc. still in great shape AND the staff was the BEST! No fault if hotels...only thing we didn't like noisy neighbors.