Do not be fooled by the high ratings as we were. Our 2 night stay at the Royal Albert Hotel was one of the worst hotel experiences we have ever endured. I would strongly advise booking elsewhere.
From the moment we entered our suite, it was clear there was a lack of basic maintenance. We immediately reported significant issues with both the toilet and the shower to the front desk. While the staff member seemed caring and attentive, no action was ever taken to resolve these problems, leaving us with a partially functional bathroom for our entire stay. The door handle to the suite was also broken.
The noise level was simply unacceptable. Major construction work went on outside our window until well past 11 p.m. on weeknights, making sleep completely impossible. A hotel's most basic promise is a place to rest, and the Royal Albert failed spectacularly. Our request to move rooms, even with an offer to pay for an upgrade, was ignored.
To top it all off, the pull-out sofa was horrendously uncomfortable. The mattress was so thin you could feel every single spring digging into your back. We had to request an extra mattress from a fold-out bed just to make it bearable, for which the hotel tried to charge us extra until we refused. Then, upon checking out, we found we had been overcharged by $30 for parking.
This hotel is not professionally managed. Problems are ignored, guest comfort is an afterthought, and billing is careless. I cannot recommend it under any circumstances.