While the property is beautiful, I felt like the front desk staff was struggling to check people in quickly. They were kind and gracious, but it was a 10-15 minute wait, which I'm not used to in properties of this caliber. I did not check out because the wait was too long and I had to get to work. I travel weekly, so this experience was a disappointment and I felt like the front desk was understaffed with only two people working.
Additionally, the room next to me had the TV blaring the welcome screen music for two days. I called the front desk many times to ask them to turn it down, but it was never resolved. I was told once that it was not after 10:00 PM so there was nothing they could do. Another time they said they would check the room. Two calls went unanswered because they never picked up, and one time they hung up on me. I went to bed at 11PM and the TV next door was blaring, then woke up at 2AM to the same music, and when my alarm went off at 5AM it was still blaring. This is so unacceptable. There were clearly no guests in the room, but in order to sleep, I was forced to put my white noise on at full volume to try to drown it out. I was extremely frustrated by my second night and couldn't get anyone at the front desk to help me. This is not only a suggestion for the front desk, but a suggestion to the hotel staff to be aware of the TV sound when they are prepping the room for a guest.
I'm not sure if I'll choose this hotel again when I return in October.