First, we were told to go to a particular room, 3rd floor. They only had one key available to create for us and told us they were out otherwise. Went up there and the key didn't work on the room. The room door was slightly ajar so we pushed on it and it was locked by the safety lock and someone was in there. Went down to fix problem. Confused look on the face of the clerk but she gave us another room and fixed the one key. Went back up to 3rd floor and this time, the new room was propped open by the safety lock. Once we were certain no one was inside, we were ok with the room but the overhead lights in the window area, the foyer area, and the overhead in the room did not work. Only bedside lamps worked. The thermostat was off and also didn't work, but the under window unit did. Slept ok. The breakfast was disgustjng. We had to leave. The juice dispenser had standing waste in the tray, trash was full, the sausage was green and the eggs were rubbery. We went onward and chalked it up to a bad experience, but not the worst we've ever had.