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Otter Hotel

4.0 star property
Mountain Banff hotel with restaurant

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Lobby sitting area
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Rooftop pool
When you stay at Otter Hotel, you'll be within a 10-minute drive of Upper Hot Springs and Banff Gondola. Guests can visit the fitness center for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Electric vehicle charging point
  • Non-smoking
  • Gym

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • 2 hot tubs
  • Fitness center
  • 24-hour front desk
  • Lobby fireplace
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
The current price is CNY1,107
CNY1,231 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(26 reviews)

Highlights

Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Hair dryer
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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9.6 out of 10, Exceptional, 1,852 reviews
The price is CNY1,360
CNY1,512 total
includes taxes & fees
Nov 16 - Nov 17
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About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 20 min walk

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

When you stay at Otter Hotel, you'll be within a 10-minute drive of Upper Hot Springs and Banff Gondola. Guests can visit the fitness center for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner.

At a glance

DONE

Hotel size

    • 174 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

What to do

  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski area nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Fireplace in lobby
  • Fitness center
  • 2 hot tubs

Accessibility

  • Elevator
  • Elevator door width (inches): 42

Room amenities

Be entertained

  • 50-inch TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Are pets allowed at Otter Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Otter Hotel?

Yes, there's free self parking. Electric vehicle charging is available.

What are the check-in and check-out times at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Otter Hotel and nearby?

During the winter, enjoy nearby recreation like skiing and return when the snow melts for hiking and mountain biking. Soothe your senses in one of the 2 hot tubs or enjoy the use of a fitness center.

Are there restaurants at or near Otter Hotel?

Yes, there's an onsite restaurant, Good Folk.

What's the area around Otter Hotel like?

Otter Hotel is a short 19-minute walk from Banff Centre for Arts and Creativity and 20 minutes' walk from Bow River.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

  • The hot tubs offered stunning views and were a relaxing and enjoyable experience for guests. (117 reviews)
  • The property's hot pools offered stunning views and were a perfect respite after a long day. (69 reviews)
  • The hot tubs and sauna provided a relaxing and rejuvenating experience with breathtaking views. (30 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The room condition, the friendly staff, and especially the hot tub — the perfect temperature, super clean, and with an amazing view. Everything was just perfect!
BITNA, 1-night trip

10/10 Exceptional

We really enjoyed our stay! The hotel was absolutely stunning and Good Folk was our favorite place to eat in Banff. The staff was friendly and helpful and we loved waking up to the view of the mountain each morning. The complementary bus pass was really convenient and much appreciated as well.
Cortney, 4-night trip

10/10 Exceptional

Great welcoming staff, the room was super clean and very nice with everything. You could possibly need inside. The good folk restaurant is absolutely amazing five out of five.
Trevor, 1-night trip

8/10 Very good

Clean room, nice hot tub
danielle, 1-night trip

10/10 Exceptional

Awesome view and great hot pools, friendly staff close to restaurants and free shuttle pass as well. Will stay again.
Fardeen, 1-night trip

10/10 Exceptional

High quality rooms, very clean, great service
Shai, 1-night trip

10/10 Exceptional

Great Stay

Perfect location for our stay in Banff. Easy to catch the bus and we definitely enjoyed the hot pools!
Katherine, 3-night trip

10/10 Exceptional

Great Stay, very relaxing.
Grayson, 2-night trip

10/10 Exceptional

The rooms are beautifully designed, anyone who has sensory disorders or is easily over stimulated will truly enjoy the decor, the layout, and how the room lighting can be adjusted. The textures of the shower floors, the little touches are perfect for anyone on the spectrum
carrie-ann, 1-night trip

10/10 Exceptional

Great hotel. Very new and clean hotel.
Yuki, 4-night trip

10/10 Exceptional

soooo nice, roof top hot tubs were amazing
Dylan, 1-night trip

10/10 Exceptional

Awesome!

Good food and clean hotel.
Hyun jin, 1-night trip

10/10 Exceptional

Beautiful hotel! Traveling with family and spent 5 days at The Otter Hotel. Our room was excellent and we enjoyed the hot tub on the roof each night. Great stay!
LISA, 5-night trip

10/10 Exceptional

Excellent facility and helpful staff!
Brent, 1-night trip

10/10 Exceptional

Clean, accessible and nice staff
NORA, 4-night trip

10/10 Exceptional

Really enjoyed our stay! Very clean and well kept property. Would definitely visit again!
Becky, 2-night trip

10/10 Exceptional

The property is in an excellent location within an easy 20 minute walk to the centre of Banff. Staff are friendly and very customer focussed and the facilities in the hotel are first class.
Paul, 3-night trip

10/10 Exceptional

Staff was very friendly and the restaurant food was awesome. Compliments to the chief!!
joseph, 3-night trip

10/10 Exceptional

I would recommend this hotel in Banff.

It was very beautiful and comfortable to stay there. The jacuzzi was also wonderful. The food was delicious. I would recommend this hotel in Banff.
Chieko, 2-night trip

10/10 Exceptional

Room is clean, and beds are comfortable.
CHEN, 2-night trip

10/10 Exceptional

Loved the outdoor pool area and view of the mountains from our room. Location is a bit outside of the city center, however.
Jennifer, 3-night trip

10/10 Exceptional

Great room with balcony and lovely pool area
Christine, 1-night trip

10/10 Exceptional

Perfect place

Awesome experience
Pavan, 1-night trip

10/10 Exceptional

A Sumptuous Home Base in Banff

We absolutely loved the Otter. Wonderful room, tasteful furnishings, great local soap, shampoo, and custom coffee order every morning included. And the view from the hot tub was stunning. Used it every day. They also give you free passes to use the awesome Roam buses, didn’t need to use our car the four days we were there. The Otter restaurant and Sudden Sally restaurant at their sister hotel next store were amazing. Ate almost all our meals there. Finally, the staff were lovely. Very helpful and kind.
Beth, 4-night trip

10/10 Exceptional

we came for a wedding and need a place close to the Fairmont. beautiful hotel and great staff. loved it.
Indra, 2-night trip