First, I would suggest that the reader observe the how the hotel management has a rebuttal for every negative Google review given. That’s a red flag in and of itself.
It’s true, the rooms are not clean. I took pictures as proof. I did not realize until I was unbedding the sheets for the maid.The sheets were stained/unclean. It was clear that they had not been washed in some time because when you take a wet rag to them the filth lifts. A blanket that was provided, had some sort of- regurgitated food plastered to it-. My children slept in that blanket! That’s unacceptable. According to the woman who claimed to be “lower management” (she refused to give her name or a printout of my extra charges from my stay), the room was in that condition because it had been “running for a few days” (whatever that’s supposed to mean). CLEAN YOUR SHEETS BETWEEN GUESTS! That’s disgraceful management. Ew! Disgusting.
I booked through hotels.com, and lodged a complaint. The customer service representative stated that the lower management was very disrespectful and broke terms between their contract. They explained that the lower and upper management were combative and recommended that I dispute the charge with my bank. That is my next move.
I am posting pictures so that they cannot deny the claims of their unacceptable conditions as they have in other reviews.
Avalon
Avalon,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Everything was perfect.
Sara
Sara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
jody
jody,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 26 日
It would seem that this used to be a lovely older hotel which now is just kept to a functional level. Staff was sullen both upon checking in and out. King suite was spacious but the noisy air conditioning made for an impossible night of sleep. Lighting harsh and uninviting throughout.
Jeanne M
Jeanne M,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
GORGEOUS live plants lobby
Front desk friendly and helpful. We had drove all day and was really looking forward to the hot tub to unwind and relax before going to bed. He told us it was closed but without hesitation opened it up for us to use and stated we could use it as long as we needed. He just asked us to let him know when we were done so he could lock it back up. The lobby absolutely beatiful and relaxing. The only bad part of this experience is the rooms were a bit run down. The bed was not very comfortable, a bit too firm for me. The bathroom toilet paper dispener fell off the wall. Despite rooms needing some repairs and new renovations, we would stay here again.
Mark
Mark,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 24 日
Last minute trip
The hotel was clean it just needs to be updated. The only real problem we had is the room never cooled off. The AC blows cold but wasnt strong enough to cool the suite we were in. The breakfast was basic. It could use a little update itself as far as flavors.
chrissy
chrissy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 23 日
Oliver
Oliver,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Nelson
Nelson,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Absolutely amazing
We were just passing through and found this gem. Front desk lady was extremely accommodating with a room close to the entrance as I have trouble walking. The room was spacious, clean and comfortable. The pool, hot tub and sauna were a great bonus. Breakfast was yummy and filling with all the favorites. Thw price was fantastic. We would definitely recommend this hotel to everyone!
Laura
Laura,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 19 日
Great location, clean, affordable
Staff was very kind and helpful. The room for the was clean. The bed was firm for my liking but my husband slept like a baby. Breakfast was decent. Overall, for the price it exceeded our expectations and will stay again when in the area.
APRIL
APRIL,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
Good except for initial hot room
Overall good experience. The room was hot when I got in. It took a long time to get it cooled down enough to go to sleep. Hotels.com got my days wrong so I had to pay extra.
George
George,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Kyle
Kyle,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 15 日
Ok stay
Check out was at 11. Staff started knocking every 20 minutes at 9. I went to sit in lobby to work at 10:30 and was asked room number and how long I intended to be there.
Bed was not comfy. Sheets were nice. Room was nice and big.
Adrianna
Adrianna,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 13 日
Not good
The was bed comfortable, room and poor repair
Dianna
Dianna,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Cute
Was skeptical because I never heard of this place and have never been to Oklahoma City and since i was traveling alone, safety and comfort were my top priorities. The front desk staff were very polite and pleasant. The lobby was super cute to me. I can tell the hotel is old but looks like it’s been very well taken care of. The room looked like an old school house like a granny’s house, but I thought it was charming. I was most appreciative and impressed with the cleanliness of the bathroom. Getting to the hotel had me a little worried when I saw a woman in a dirty bathing suit clearly on drugs. I only stayed 1 night and it worked just fine.
Katherine
Katherine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Toni
Toni,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 6 日
StevHyde
I had an epileptic seizure 3 time on night one. I had to check out and got to the emergency room. The Holtel refused to give me a partial refund for the final 3 nights. They said I would have to get with hotels.com. Hotels.com call the.and they said no. They we going to suck they no refund policy $40o down the drain