The check in process wasnt very smooth. The front desk were clueless about how to handle the crowd. Everyone were asking constantly about room being allocated and some confusions with existing guests about bills and payments.
The room was allotted after a good 30-45 min wait.
Now the basic need in a 5 star is the ac to work properly. I was outside the entire day and in the night i realised that the ac in the room turns off automatically every 30 mins and it has to be manually turned on. This led to an extremely disturbed sleep.
Went to the pool the next day morning and found the water extremely extremely dirty filled with insects and dirt. Absolutely no one in the pool or near the pool side.
Overall a very bad experience
AKASH
AKASH,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 14 日
Filthy, disgusting rooms
Wow, as we entered King Suite our expectations immediately were crushed - our pictures tell the story of the condition and cleanliness of our rooms. After complaining we were moved to another room, an “upgrade” to a King Suite with a jacuzzi, well an “upgrade” wasn’t any better. After talking to the Hotel Manager we were offered that our new room would be deeply cleaned. After waiting for over 1 hour in the lobby, when we entered our room we noticed that the room was clean but very superficially, so the housekeeping needed to be called in to do some more cleaning and even after this cleaning our room was filthy. In our opinion, this hotel is far from the 5-star hotel so if you looking for a 5-star hotel experience explore other options.
Dorota
Dorota,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Good property must stay and good food too
Naksh
Naksh,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 22 日
This is open recently in the November month and the staff are very co operative they upgrade our room and serve breakfast at table.