The Hotel was very nice. The bathrooms could use a refresh, and new towels. Staff were friendly and helpful.
Kimberly
1 晚行程
6/10
Hotel was dated and not very clean
Dave
1 晚家庭旅行
2/10
Front desk clerk was unaware of service dog federal and provincial legislation in accordance with the Animal Act. Told me I had to pay and I didn’t. Got sorted thru the supervisor. Room keys had to be reset total of 9 times. First overnight the next day our room was not cleaned yet the cleaning staff said they did it. I spoke to the maid as we left about noon and told her we were leaving and the room could be made up. I reported to the desk at 11:00 pm that it had not been done and I was asked “if I had requested for it to be done each day as that was required”. I said uh no. I have never had to request it it is part of my room fee for the night. So a note was put on my file to clean each day. Buffet was terrible. No fresh fruit I could see. Toast and pb was good. Accessible room should have a handle in the shower to hold onto and one to get out for stability. Room was dusty as no dusting was done when the room was cleaned. Bathroom was clean. Carpets should be removed as they smell are old and hold dust. Suggest vinyl plank flooring. Both bedside lamps should have usb plugs as there is no light socket on far side of bed to plug in your phone to charge it. Kept having to ask for extra towel as they kept
Only leaving two when I had requested more thereby making me have to go to the desk to get more.
Tracey
4 晚行程
10/10
Mike
2 晚行程
10/10
Janel
1 晚商务旅行
8/10
Krista
2 晚家庭旅行
8/10
Jonathon
1 晚家庭旅行
8/10
Hairs in bathtub still and room needed a deep clean. Room keys did not work on check in, would suggest to load them at time of check in to be sure they work not in advance. Breakfast hot items were substandard (Heated dried out Hard boiled eggs, soggy hashbrowns and very cheap looking sausage patty’s) For a Ramada I would expect more given the higher price. This hotel meets Super 8 standards maybe.
The Front desk manager was super friendly and helpful though, which made things nicer
Damien
1 晚商务旅行
8/10
Ben
2 晚行程
10/10
Awesome room, big and clean. Always a good place to stay in Cold Lake.
Leeim
1 晚商务旅行
10/10
Great staff, rooms clean and comfortable!
Leeim
2 晚商务旅行
8/10
Colton
3 晚行程
10/10
First time in Cold Lake and it didnt disappoint
Kyle
1 晚行程
8/10
Nice clean with good breakfast
Terri
2 晚家庭旅行
2/10
While the staff are trying their best, Ramada has set them up for failure. Every door in the building slams shut and is so loud and shakes the entire hotel. The noise never ended. Kids running around at all hours of the night slamming the doors and running through the hallways and stairwell. Pure hell.
The hallways and common areas are continuously filled with toxic air freshener.
Christine
3 晚家庭旅行
8/10
It was a nice place to stay. Not sound insulated between rooms was the only down fall.
Jason
2 晚商务旅行
10/10
Gary
1 晚行程
10/10
Erin
1 晚行程
10/10
Was very surprised that lobby entrance doors were locked after midnight, but also happy with the security measure.
Brenda
1 晚家庭旅行
8/10
Chelsey
1 晚行程
8/10
Karmella
1 晚行程
10/10
Really clean up and excellent service. Beautiful room. Thanks!