Good stay very local situated clean and presentable
Michelle
1 晚行程
10/10
Staff were incredibly friendly and helpful. The room was spacious and the bed was really comfy. A good location, lots of places to eat nearby. It’s not far from the metro centre and Newcastle city centre.
Jenna
2 晚行程
4/10
Having stayed at this hotel before in the newer section and had great stays so l didn’t hesitate to book again for a nights stay while we were attending a birthday meal.
Sadly once checked in we were told we would be staying in the old original building. The room 211 was clean and tidy but the furniture and bed had seen better days- it’s crying out for a refurbish. The bathroom was spotless but the shower fixings had parts missing the fan in the room made a terrible noise. The walls were thin so could hear our neighbouring rooms.
The mattress was thin and broken - this needs to be changed. There was a constant loud drone noise - must be the ventilation/air con or heating blowers - they kept us awake all night - so along with a lumpy mattress - it was a terrible stay.
Breakfast was good when we were eventually served - not the staffs fault - they need more staff when it’s half full. Portions were very small but apart from very salty bacon it was fresh and cooked well.
Overall unless I can be guaranteed a room in the newer section - I would not use this hotel again. So rooms 201 onwards stayer beware unless you take good earplugs.
julie
1 晚行程
10/10
A really friendly hotel. Excellent breakfast & Sunday lunch. Service outstanding we will definitely stay again
Mick
3 晚行程
6/10
Pleasant young lady on check in and first morning of breakfast was good. Lovely lady serving us so all seemed well on service until breakfast on the 2nd day.
The woman who was serving us seemed very rude and put out! It was a busy morning but when taking orders and asking what we wanted, I made a joke saying my husband was awkward as he wanted to add extras and she replied saying “yes like the other 12 that have done the same!” The attitude in which this was said was not pleasant. Also when bringing cutlery etc to the table (table wasn’t set up when we arrived) she handled the cutlery by the end we eat with after just having cleared another table and handling dirty pots, not washing her hands before tending to us!
When we asked for more orange juice she literally threw the glass onto the table, resulting in the orange juice going all over the tablecloth.
The rooms were very basic (we had a deluxe room) The cleanliness was poor. There was a peanut on the floor in the bathroom that had been there before we arrived and was still there when we left. The beds dip in the middle. This may also not seem like a major thing to some but when we arrived there was half a toilet roll from the previous guests!
Would we stay again? No! For the money we paid we could have had much nicer elsewhere. We always review where we are staying and reviews seemed good but unfortunately for us it seemed otherwise.
Andrea
2 晚结伴旅行
10/10
Jonathon
1 晚结伴旅行
8/10
Owen
1 晚行程
8/10
Darren
1 晚行程
8/10
David
1 晚行程
8/10
Abdelrazek
1 晚行程
10/10
Andy
1 晚行程
6/10
Hotel lift was out of order had to drag my case up 2 flight of stairs with a bad knee. Staff were friendly but hotel was bedrooms were dated the ceiling in my room looks like it had been water damaged and artex all cracked abd discoloured, Bathroom looked newish but sink obviously had issues with the plug as it had been removed leaving broken edges. The shower was terrible water just dribbled out, Carpets were all marked and look very tired. The saving grace was my evening meal this was delicious and staff were very friendly but bedrooms need some TLC
Gillian
1 晚商务旅行
10/10
Derek
1 晚行程
10/10
Immaculately clean and value for money. Ideal location
Nigel
1 晚商务旅行
8/10
Andrew
1 晚行程
10/10
Miles
1 晚行程
8/10
Fitted my needs.
IAN
1 晚行程
10/10
We only stayed at this hotel for one night and it was great. The check in/out was quick and straightforward. Staff were pleasant and very helpful. It’s a lovely looking hotel, the decor was beautiful. Only little problem was the shower was difficult to turn on and not hot enough when turned to max. Other than that we all said we would stay there again.
Sandra
1 晚结伴旅行
8/10
Daniel
1 晚行程
10/10
Silvio
2 晚行程
10/10
We had a lovely stay, a lovely Hotel in and a great bar area, would highly recommend, very good price also
Sarah
1 晚行程
10/10
Diane
2 晚行程
10/10
Steph
1 晚行程
8/10
Great location with plenty bars and restaurants around, good transport links to Newcastle. comfortable bed, rooms dated but staff friendly and cheap parking too. Would return.