6/10
This hotel is fine overall, but there were quite a few issues that made the stay less enjoyable than it could have been.
The good: The room was clean, and the bed was reasonably comfortable. Some of the staff were friendly and helpful. I appreciated the filtered water stations throughout the hotel and the refillable glass bottles provided in the room. The location is excellent—right in the middle of Healdsburg, which made exploring the town very convenient.
However, there were many small but frustrating issues. When we arrived, our room wasn’t ready, and we were asked to wait quite a while—even as other guests who arrived after us were given room keys. We later learned that there were other clean rooms available, so it’s unclear why we weren’t offered one of those instead.
The breakfast service was not great. Items listed on the menu weren’t actually available, and they repeatedly forgot parts of our order. The quality of the food was also underwhelming.
Valet parking was another pain point. Even when we called ahead for our car, it was not ready when we came down. We always had to wait, which made planning around it difficult.
In terms of the room, there were a few functional issues: the window coverings didn’t block out light well, so we were woken up early by the sun. The water in the shower didn’t drain properly, and the bathroom door inexplicably slammed shut.
Overall, the hotel feels a bit understaffed, and several of the staff members seem inexperienced in hospitilty.
Umar
3 晚行程