Front desk agent was great - the room and property were rough. Overall smell of property was bad. Room was not properly cleaned at all.
Zachary
1 晚行程
8/10
It was amazing stand there. I will be back soon
Harold
3 晚家庭旅行
8/10
Sara
1 晚行程
10/10
The facility was very clean, modern and comfortable. All of the staff was so nice to us each interaction we had from checking in to each time we walked through the doors. We stayed a total of 5 days due to my dad being in the hospital. It was never an issues to ask for extra towels or bottles of water.
Hannah
2 晚家庭旅行
6/10
Pros: Room was large and cold. All employees we encountered were very friendly and nice. Felt safe and was convenient to things that we were doing.
CONS: we booked this hotel specifically because there was onsite bar and food, but they were closed the second day so we had to order out drinks and food. First morning, we’re told it would be 45-1 hour wait on breakfast.
There was hair on the shower floor and it looked moldy at the bottom.
Called down for extra pillows and blankets and told that there weren’t any so we had to sleep 1 adult and 3 kids in a king bed -not comfortable.
真实旅客
2 晚家庭旅行
10/10
Stayed overnight for early am surgery report time.
Kay
1 晚行程
10/10
Jeremiah
1 晚行程
4/10
Kerri
1 晚行程
10/10
Stephen D
1 晚行程
2/10
Didn’t like black desk manager, rude nasty and made me wait with my kids until she fixed breakfast for other guests to check in. Won’t be coming back
Dyamond
1 晚行程
8/10
Robert
1 晚行程
10/10
Great
GeShala
1 晚家庭旅行
10/10
This property is very nice. I love the room I stayed in so much that I don't even want to check out.
Sylvia
1 晚行程
8/10
Trevor
1 晚行程
6/10
Here's a visualization for your review:
Courtyard Alexandria, Louisiana:
Days 1-3
- Air Conditioning: ❌ Not working in living room
- Housekeeping: ❌ No service
Day 4
- Air Conditioning: ✔️ Repaired perfectly by engineer
General Experience
- Front Desk: ✔️ Helpful, provided towels for rooms and overall amazing service. Kwaiary was hands down the main reason our stay was successful.
Overall Impression:
- Despite initial setbacks with the AC and housekeeping, the staff's (Kwaiary) helpfulness and the resolution of issues make me inclined to give this hotel another chance in the future.
Trevor
3 晚家庭旅行
10/10
Gregory was very nice and personable. Made my chicken very easy and quick.
James
1 晚家庭旅行
10/10
Front desk staff are super friendly and helpful.
Cathy
1 晚家庭旅行
10/10
Staff was great!
Debbie
2 晚行程
10/10
Our stay at the Courtyard going to handle it was nice. The room was clean and the staff was very helpful.
Trevor
1 晚家庭旅行
4/10
Room unclean, bathroom floors sticky with hair all over the floor. Mini Fridge was filthy, roaches in the bathroom. Shower doors old and out dated.