Room smelled a little musty. Otherwise, everything was clean.
Carline
1 晚家庭旅行
10/10
Evelyn
1 晚家庭旅行
10/10
Great experience, friendly staff
Tyler
1 晚行程
10/10
Sara
1 晚行程
4/10
I booked a king bedroom suite and we checked in late at night but while walking out of the bathroom I stepped on a rusty nail that was sticking out of the tack strip underneath the carpet which penetrated deep enough to cause blood. Upon looking at the floor by the front door of my hotel room the entire tack strip was exposed as the carpet was torn. I let the employee at the front know and she advised she would inform her manager that’s all I’ve received thus far is a “I’ll let my manager know”. I absolutely would not stay here again.
Chelsea
1 晚结伴旅行
10/10
Rameshchandra
1 晚行程
10/10
Room was clean and spacious. Staff was very friendly. Breakfast was good. Very nice hotel to stay at. Would definitely recommend. Overall everything was great!!
Rebecca
2 晚家庭旅行
8/10
Quick booking after a flight was canceled. Enjoyed a great breakfast and late checkout before flying out.
ANDREA
1 晚行程
8/10
The suite and accommodations are excellent. We had a large family gathering with lots of places to gather and visit.
There was a shooting 4 doors down in the hallway on our second night on our floor.
It was the hotels fault and they comped our night.
This location does not seem unsafe, just adults behaving poorly.
Patricia
2 晚家庭旅行
8/10
Johan
1 晚行程
6/10
The ratings is a lie. The besr part of the hotel was the friendly staff. The hotel floor had a horrible odor when we first arrived, our toilet was clogged when we 1st arrived, the a/c kept going in and out no matter the temp setting, the room had spots on the ceiling and carpet. The bathroom caulking was peeling.
真实旅客
1 晚家庭旅行
10/10
Fredi Alberto
1 晚行程
8/10
Shequilla
1 晚家庭旅行
10/10
Had the best experience ever with a hotel front staff in all my years of traveling. Assistant General Manager pleasant demeanor, professionalism, and top notch customer service would be nice to have all hotels. Thanks to the front desk staff…much appreciate it!!
Sidney
1 晚结伴旅行
8/10
Ana
1 晚家庭旅行
10/10
Jennifer
2 晚行程
6/10
Our room was clean on arrival. They did have a heated pool and gym which my family used during our stay. The pool was in the small side but my kids enjoyed it. My only area for improvement would have been with the bed and pillows. The bed was very hard which I know some people enjoy but I did not and the feather/down pillows were flat. If I visit again I’ll bring a comforter and pillows of my own.
Krystal
1 晚家庭旅行
10/10
Anna
2 晚家庭旅行
10/10
Alberto
3 晚家庭旅行
8/10
This was a decent stay. My only real complaint was the soft mattresses. My granddaughter travelling with me and I both have bad backs and the soft beds just made it worse. Also, the room walls were painted a dark color, so dust really shows. You could see where they had swiped dusters, but that only accentuated the upper parts that weren't dusted. Service was great, though, and the staff was always wearing a welcoming smile.
Ann
2 晚家庭旅行
10/10
真实旅客
1 晚家庭旅行
6/10
Plumbing was blocked in the entire bathroom, in the bathtub anf the sink. It was an average stay.
真实旅客
1 晚家庭旅行
4/10
Upon checking in, I was asked to provide identification. I used my NC driver's license and was then informed that because I have a Charlotte, NC address, I am subjected to a $200 hold on my credit card for incidentals. Even the General Manager, James tells me to my face that they don't want to rent rooms to "Locals"! I took much offense to that quote and asked for the corporate number and Hames says that they dont give out that information! I located the company running this property and informed them of this travesty and I haven't heard back from them sine I left their Regional Mana GG er a voicemail! This is blatant discrimination and targeting people because of their address on their indenfication and then upcharging the incidentals charge to discourage patronage of this property!