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Gaylord Pacific Resort & Convention Center

4.0 star property
Chula Vista hotel with 8 restaurants and spa

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Photo gallery for Gaylord Pacific Resort & Convention Center

3 outdoor pools
Property entrance
1 bedroom, premium bedding, desk, laptop workspace
Restaurant
4 bars/lounges, sports bar
At Gaylord Pacific Resort & Convention Center, you'll be within a 10-minute drive of Petco Park and San Ysidro Border Crossing. After splashing around at one of the 3 outdoor pools, you can visit one of the 8 restaurants for a bite to eat, or unwind with a drink at one of the 4 bars/lounges. A poolside bar, a 24-hour fitness center, and a children's pool are other highlights. Public transportation is close by: H St Trolley Station is just 13 minutes by foot.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Coffee shop/cafe

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Cable TV service
The current price is CNY2,044
CNY2,655 total
includes taxes & fees
Oct 31 - Nov 1

Room options

Check availability for these dates

Tonight

Sep 30 - Oct 1
Check availability for tonight Sep 30 - Oct 1

Tomorrow

Oct 1 - Oct 2
Check availability for tomorrow Oct 1 - Oct 2

View all photos for Room, 1 King Bed with Sofa bed, Bay View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Bay View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony, Bay View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Bay View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Marina View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Marina View (Mobility Accessible, Transfer Shower)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Bay View (Corner)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Bay View (Corner)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Bay View (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Bay View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Marina View (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Marina View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Bay View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Bay View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Marina View

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Marina View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (View)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Marina View

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Marina View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Marina View

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Marina View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
  • 36 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (View)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Bay View

1 bedroom, premium bedding, desk, laptop workspace

Executive Suite, 1 Bedroom, Bay View

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Mountain View

1 bedroom, premium bedding, desk, laptop workspace

Executive Suite, 1 Bedroom, Mountain View

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Bay View

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Bay View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (View)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Bay View, Corner

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Bay View, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (View)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Balcony (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds, Mountain View

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Bay View

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Mountain View

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Mountain View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (View)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
Hair dryer
  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (View)

1 bedroom, premium bedding, desk, laptop workspace

Room, 2 Queen Beds (View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Bay View

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1000 H Street, Chula Vista, CA, 91910

What's nearby

  • San Diego Bay - 3 min walk - 0.3 km
  • Chula Vista Center - 15 min walk - 1.3 km
  • Scripps Mercy Hospital Chula Vista - 2 min drive - 2.3 km
  • Naval Base San Diego - 4 min drive - 6.4 km
  • North Island Credit Union Amphitheatre - 14 min drive - 13.4 km

Getting around

  • San Diego, CA (MYF-Montgomery Field) - 20 min drive
  • San Diego Intl. Airport (SAN) - 21 min drive
  • San Diego, CA (SEE-Gillespie Field) - 30 min drive
  • Tijuana Intl. Airport (TIJ) - 31 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 50 min drive
  • Old Town Transit Center - 18 min drive
  • San Diego Santa Fe Depot - 19 min drive
  • H St Trolley Station - 13 min walk
  • Bayfront - E St. Trolley Station - 24 min walk

Restaurants

  • ‪Growlers Sports Bar & Taproom - ‬9 min walk
  • ‪Tacos El Gordo - ‬18 min walk
  • ‪Chick-fil-A - ‬2 min drive
  • ‪Chula Vista Marina - ‬1 min drive
  • ‪Old Hickory Steakhouse - ‬2 min walk

About this property

Gaylord Pacific Resort & Convention Center

At Gaylord Pacific Resort & Convention Center, you'll be within a 10-minute drive of Petco Park and San Ysidro Border Crossing. After splashing around at one of the 3 outdoor pools, you can visit one of the 8 restaurants for a bite to eat, or unwind with a drink at one of the 4 bars/lounges. A poolside bar, a 24-hour fitness center, and a children's pool are other highlights. Public transportation is close by: H St Trolley Station is just 13 minutes by foot.

At a glance

DONE

Hotel size

    • 1600 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite self parking (USD 45 per night; includes in/out privileges)
    • Onsite valet parking (USD 65 per night; includes in/out privileges)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 8 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop

Traveling with children

  • Children's pool

What to do

  • Beach nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Marina nearby

Working away

  • Conference center (477000 square feet of space)

Services

  • 24-hour front desk

Facilities

  • Built in 2025
  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa

Accessibility

  • Elevator
  • Elevator door width (inches): 32
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • High pile carpet in room

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Desk chair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Dining

Old Hickory Steakhouse - Onsite steakhouse.
Growlers Sports Bar - Onsite sports bar. Open daily.
PCH Cafe & Market - Onsite café. Open daily.
Taiyo - Onsite sushi bar. Open daily.
Treo Kitchen & Bar - Onsite family restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Tourism fee: USD 1.25
  • Resort fee: USD 40 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 42 to 125 for adults, and USD 42 to 125 for children

Children & extra beds

  • Rollaway beds are available for USD 25 per night

Parking

  • Self parking costs USD 45 per night with in/out privileges
  • Valet parking costs USD 65 per night with in/out privileges
  • RV/bus/truck parking is available for an extra charge
  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Gaylord Pacific Resort & Convention Center Hotel
Gaylord Pacific Resort & Convention Center Chula Vista
Gaylord Pacific Resort & Convention Center Hotel Chula Vista

Frequently asked questions

Is there a pool at Gaylord Pacific Resort & Convention Center?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Gaylord Pacific Resort & Convention Center?

Sorry, pets aren't allowed.

Is parking offered on site at Gaylord Pacific Resort & Convention Center?

Yes. Self parking costs USD 45 per night. Valet parking costs USD 65 per night. RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Gaylord Pacific Resort & Convention Center?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Check-out time is noon.

Is there an onsite casino at Gaylord Pacific Resort & Convention Center?

No, this hotel doesn't have a casino, but Caliente Racetrack Casino (14-min drive) is nearby.

What is there to do at Gaylord Pacific Resort & Convention Center and nearby?

Have fun with nearby activities like boat tours, fishing, and hiking. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Gaylord Pacific Resort & Convention Center also has 4 bars and a 24-hour fitness center.

Are there restaurants at or near Gaylord Pacific Resort & Convention Center?

Yes, there are 8 onsite restaurants.

What's the area around Gaylord Pacific Resort & Convention Center like?

Gaylord Pacific Resort & Convention Center is a short 3-minute walk from San Diego Bay and 16 minutes' walk from Chula Vista Center.

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Reviews

Gaylord Pacific Resort & Convention Center Reviews

8.2

Very Good

9.4

Cleanliness

8.4

Amenities

8.4

Staff & service

9.0

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

  • The pool area offered a fun experience with various pools, lazy river, and water slides, suitable for families. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great New Brand New Hotel

Brand new hotel. The staff was perfect, the atmosphere and amenities are all TOP notch. If you have kids they'll love the 4 pools (wave pool, lazy river, water slides) and an arcade. They have a great selection of foods/restaurants. I'll be staying there again
Dondrea, 1-night trip

10/10 Exceptional

Amazing staff! Great hotel clean And beautiful.
Alfonso, 1-night trip

8/10 Very good

It was too expensive and hidden fees like resort fee was not disclosed.
Henry, 2-night trip

10/10 Exceptional

Very pretty and clean property! Kids loved the water park!
CYNTHIA, 1-night trip

10/10 Exceptional

Loved the different pools and lazy river. The lobby is beautiful. Very clean
GLORIA, 1-night trip

10/10 Exceptional

Wonderful resort. We will be back
james, 1-night trip

8/10 Very good

Staff were very friendly and professional.
Jose, 2-night trip

10/10 Exceptional

Nice

It is new and beautiful. Great view of the marina
Kern, 1-night trip

8/10 Very good

Great new place

Great new hotel. Still working out some kinks. Door lock wasn’t working, shampoo pump was broken, check in and check out lines were extremely long and each person had some issue that the staff didn’t know how to resolve. Not all restaurants are open yet and the rest have some limited hours. Poolside service was excellent. Overall a great place for families. Probably not for a romantic getaway since there are kids everywhere.
SHERRY, 2-night trip

2/10 Poor

Don't waste your money

Should be top notch hotel but it isn't. Self parking feels like a mile away. Too much walking especially if you're carrying/dragging luggage. Too many little things were not right (broken. Not working, housekeeping didn't replace things) self parking is "45/night, valet parking in $45. Just way too expensive and not top quality.
Marie, 3-night trip

2/10 Poor

Big Disappointment

Sell day passes to locals and pool is overcrowded. Not enough servers, food is served in paper trays equivalent to fair food. Valet is $60 and takes over an hour to get car. Ate dinner at onsite restaurant and was told we had to wait for a heater (took 45 min) we were freezing. Ended up leaving hotel early and didn’t even stay the night. Big disappointment.
1-night trip

8/10 Very good

The hospitality was terrible, except for Rubio the bell man, was the only friendly and helpful employee. The rest was good except the wave pool was broken all three days.
William, 2-night trip

10/10 Exceptional

EXTRAORDINARY EXPERIENCE

I am super impressed by the beautiful grounds Mohammed checked me in and omg what a gem of an employee!!! He and everything about this stay and experience was TOP NOTCH I booked a room for my birthday and its was on some Vegas level 5 Star Only complaint Kids were in Adult pool and that was off putting. Kids are great but Adult pool should be honored Also the wait for drinks and food was longer then it needed to be as well Other then this. I will return!!
Blanca, 1-night trip

8/10 Very good

My family went with my seven year-old son, and we loved it, my son couldn’t get enough from the waterpark. The opportunity was with the food, this was food that we had in the pool area, they need to improve the menu the price for the quality is not fully there. But also they are just opened and will get better.
Patricia Pulido, 2-night trip

2/10 Poor

Overrated for the price. The tv streaming services were not working. Pool is not heated and hot tub was crowded. Food was good but overpriced, there are better restaurants and bar in the area at 3rd Ave at 1/4th of the price. It was clean, the bed was comfortable and the staff was kind.
kelvin, 2-night trip

8/10 Very good

Only one room was available when we arrived and I requested side to side rooms; we lost time to claim that after the room was ready and my wife lost almost an hour. My reservation said check out at noon and the welcome note said 11 am The worse thing was that the wave pool was not available any day and that was the reason why selected the best and newest hotel at SD.
Juan, 1-night trip

10/10 Exceptional

The resort has been open for a little over 1-month. According to the staff, this was the first busy weekend. They did a great job, though it was clear that they were stressed to keep up. The room was surprisingly quiet - by 10pm, the conventioneers went to bed and the air conditioning was the quietest I have ever experienced. Our dinner at the Old Hickory restaurant was top notch. The staff were knowledable about all of the foods and wines. The water park is medium-sized, has a nice lazy river and wave pool. We would have loved to spend an entire day there. It felt like vegas. We will visit next year when they are in full-swing and definitely for 2-3 nights. Maybe we'll take the trolley and walk!
Atrium bar
View from south hallway window
Old Hickory Bar
Trevor, 1-night trip

6/10 Good

Want a honest review well here it is , the resort is nice and new but in reality has nothing to offer for families, a small water park which is about it , a resort this big should of had family activities, like games kids activities etc, so unorganized bell desk took about 1 hour to pick up our bags which made us loose our breakfast reservation. Plus I wasn't offered a complimentary upgrade being a platinum member from Expedia and they had a lot of room available. Very expensive and not much to do I would definitely not come back unless they add kid activities and add like some sort of indoor playground for the kids. 3 star ⭐
Eduardo, 2-night trip

2/10 Poor

Overpriced, overcrowded, rude staff, horrible service, room had neither a clock, hand soap the cream for the coffee was lumpy. Wait times for anything you wanted were exponentially long. Parking was a nightmare. Our dinner was awful in the the manner of not receiving a dish as well as being charged for items we didn’t receive and receiving a dish which had ingredients one patron was very allergic to despite it being noted in the original order. Inconsistent information given at the water slides in regards to height of children. Will never be back.
Lisa, 1-night trip

6/10 Good

A nice hotel, but we expected a little more. I paid extra for a "corner bay view balcony suite" but was told that none were ready at check-in. They offered what they said was an "upgrade" to a better room, but it turned out to be just a regular bay view balcony room that I could have paid less for at the time of booking, so I felt a little cheated. Aside from that, the room did have a nice view and was new and clean. I do have to complain about the light timers in the bathroom, they would shut the lights off every 7 seconds (I timed it)... Considering the price that we are paying for this room? I would have preferred not to have to shower and use the toilet in the dark! Also, the AC in the room didn't seem to work properly, we never could cool the room below 77 for some reason. I hope that they fix these kinks soon. The hotel lobby is very pretty, the restaurants are nice but pricey. The quality of our sushi was awesome, and our steak at the Old Hickory was really good with great service. The "speakeasy" was nice, but there was no club or place to dance, which might be a problem for future conventioneers who are used to being downtown. The pools were nice, nothing over the top, not crowded, and much more relaxing than I had expected.
Christopher, 1-night trip

4/10 Fair

We chose the hotel mostly because of its amenities, however we were disappointed due to what was explained as a soft opening. Who uses verbiage like soft opening with the public. Is this verbiage common knowledge? I was dissatisfied with the lack of customer service. I mean, I specifically asked about dinning accommodations. Grant it I was given all the restaurant's; It would have been nice if have been informed of one needing reservations and offered the ability to make one right there and then. We’re weren’t told there was also a restaurant across from the resort. Pretty shady and in my view totally lacked professionalism. Next, we thought we could enjoy the jacuzzi but it was filled with children because the kiddy pools were closed, truth be told I’d never seen children in a jacuzzi (totally not their fault) we had simply planned for an adult getaway. Finally, a convention center without a business center. Without getting too much into the weeds I’d planed on getting a few work related loose ends taken care of but that too fell through. Very disappointing. Didn’t get the opportunity to use our jacuzzi bands…This place might be better in a couple of years, I just don’t think we should have been the Guinea pigs.
Rosalinda, 3-night trip

10/10 Exceptional

Dondrea, 1-night trip

10/10 Exceptional

Tracii, 2-night trip

10/10 Exceptional

Kelvin, 1-night trip

6/10 Good

Brian, 2-night trip