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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with spa, near Playa del Carmen Main Beach

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CASA TORTUGA 5Th. Ave offers a fantastic location, putting you just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can be pampered with massages at the spa. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Free beach club nearby
  • Beach bar
  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Lockers available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

CASA TORTUGA 5Th. Ave offers a fantastic location, putting you just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can be pampered with massages at the spa. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 15
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Offsite parking within 328 ft (USD 6 per day)
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Beach bar

What to do

  • Shopping
  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • Full-service spa
  • Lockers available

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 6 per day (328 ft away)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Are pets allowed at CASA TORTUGA 5Th. Ave?

Yes, pets are welcome. There's a charge of USD 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at CASA TORTUGA 5Th. Ave?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at CASA TORTUGA 5Th. Ave and nearby?

CASA TORTUGA 5Th. Ave has a spa.

What's the area around CASA TORTUGA 5Th. Ave like?

CASA TORTUGA 5Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Playacar Beach.

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Reviews

CASA TORTUGA 5Th. Ave Reviews

7.8

Good

7.8

Cleanliness

7.0

Amenities

7.8

Staff & service

8.0

Eco-friendliness

7.4

Property conditions & facilities

Reviews

6/10 Good

The property is well located on 5th avenue
Ana Maria, 2-night trip

10/10 Exceptional

The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Gabrielle Noelly, 1-night trip

10/10 Exceptional

Na
Olga, 2-night trip

10/10 Exceptional

Okay
Felipa, 7-night trip

8/10 Very good

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Kyle, 1-night trip

8/10 Very good

La habitación estaba limpia pero no había toallas
Urss, 1-night trip

6/10 Good

Lugar con buena ubicación, pero mucho ruido en la noche. Para subir a otros pisos es por escalera, es muy reducida y es difícil manipular equipaje a través de esta.
Ricardo, 1-night trip

8/10 Very good

Me recibieron tarde, si hay personal atendiendo Recepción. El cuarto (3) amplio, con refri, pero el baño si necesitaba atención de pintura y por su diseño tiraba mucha agua hay que tener cuidado, yo pedí toallas extras y las usé de tapete y ahí nos percatamos de algo y en general todo el piso, estaba lleno de pelos … Tanto en en baño como en el cuarto. Muchos.
José, 1-night trip

10/10 Exceptional

Buena relación calidad/precio y excelente ubicació

Excelente estancia. Es la tercera vez que me hospedo ahí.
Cecilia, 1-night trip

6/10 Good

This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine
Robert, 5-night trip

10/10 Exceptional

Hermoso
Robert, 1-night trip

8/10 Very good

La habitación si está limpia, solo faltaron algunas amenidades, en el baño le hace falta tapete para evitar resbalones y caídas. Pero en general estuvo bien.
Santos, 1-night trip

8/10 Very good

En general buen lugar, la habitación linda y limpia, solo el personal que no esta bien informado de cuales son sus habitaciones
Montserrat, 1-night trip

2/10 Poor

No fui al viaje. Hice el booking equivocado. Perdí el dinero. En otra oportunidad.
Marcos, 1-night trip

6/10 Good

El lugar es como en las fotos. Puntos buenos: espacio amplio, limpio, buena ubicación. Puntos a mejorar: estaban remodelando o algo asi y a las 8 am se empezo a escuchar mucho ruido de martillos y trabajos de construcción, la ventana no cerraba bien y se meten los mosquitos, hay mucha luz en el exterior y se ve mucha luz toda la noche, ademas de todos los ruidos externos. No tiene estacionamiento y debes quedarte afuera y pagar parquimetro
Norma, 2-night trip

8/10 Very good

Pleasant boutique hotel. Loved the that
Isabel, 3-night trip

10/10 Exceptional

Cómodo, buena
Patricia, 1-night trip

10/10 Exceptional

Súper padre todo
Tania, 3-night trip

6/10 Good

Muy agradable, los staffs son muy amable. Solo olores un poco feos del baño. Pero los de más excelente.
TMK, 1-night trip

10/10 Exceptional

Me encanto el hotel solo le hace falta tener alberca y sería perfecta sin duda recomendaría casa tortuga
Melissa Alejandra Chavez, 5-night trip

8/10 Very good

Nice Area.
William, 2-night trip

6/10 Good

Sentí un poco descuidado el hotel como si ya fuera muy viejito, en mi habitación había unos cables ahí sueltos a la vista y eso me provocó intranquilidad por algún incendio o algo así, se veía como insegura esa instalación eléctrica pero es un hotel bonito y muy accesible súper bien ubicado tal ves estaba en remodelación o algo así
Viviana America, 1-night trip

10/10 Exceptional

ubicada en la 5a avenida
Oscar, 1-night trip

8/10 Very good

Solo estuve una noche, pero en general bien
Alfonso, 1-night trip

8/10 Very good

Lugar muy agradable, limpio, buenas condiciones de la habitación
Julián, 1-night trip