The lobby stinks of a musky smell.The room stinks of the same.The safety lock on the door has been removed! The pillows are in need of finding a trash can!I The flush handle on the toilet is broken. The carpet has not seen a vacuum cleaner in a while. Parking lot full of thugs all night making noise and doing what ever. I was charged more at check in than the total was on hotels.com, do yourself a favor and stay elsewhere!
James
1 晚家庭旅行
2/10
Lanet
1 晚行程
8/10
Kareem
1 晚行程
10/10
Ferman Charles
1 晚行程
6/10
Waymon
1 晚行程
10/10
Jesus
2 晚行程
2/10
David
1 晚结伴旅行
2/10
I got kicked out of the hotel because I had visitors and that's a very dumd reason to get kicked out of a hotel and because the room supposedly smelled of smoke but I got a smoking room so I don't know why he was even bothering us when we did not / was not bothering anyone. I would not recommend staying here if you
Jatessa
1 晚商务旅行
8/10
Letia
2 晚家庭旅行
10/10
Silvia
1 晚行程
10/10
One of the best
Silvia
1 晚家庭旅行
6/10
Service was not that great ! Couldn’t sleep since so much noise from other guests.
Macressa
2 晚家庭旅行
8/10
Everything
Robin
1 晚行程
6/10
Calvin
1 晚行程
10/10
Lydia
2 晚行程
10/10
Jules
8 晚商务旅行
2/10
Smoke free property but room stunk of cigarette smoke. Burns on furniture. Carpet was gross.
Julia
4 晚行程
2/10
I had booked 2 nights but that was before i discovered how horrible this was going to be! The carpet & sofa had terrible stains along with cigarette burn holes in the linen & i found dead cockroaches in the furniture!! I told them at the front desk also those i had killed as in very live ones, tissues in hand to show proof & took photos yet they offered no refund nir even cared! Then the next morning after having killed another roach, told this other Staff...i wanted a full refund for both nights since they charged me upon entry yet ge only gave me 1 night refund & i only stayed 1 night....yet for rhis horrible experience i thought the least they coukd do is give me a full refund! This was a dreadful experience & yet they showed no sympathy nor even an effort to fix this i had to request the refund srveral times & show them proof & photos. Please, see to it this Regency Inn & Suites on Garth Rd Baytown TX, is taken off your list esp through Planet Fitness with whom i am a Member of. They must be shut down to have these bugs exterminated & rooms be sterilized & cleaned befor ever offering service to the public, again! This was a shock filled Nightmare!
Karen V
2 晚商务旅行
10/10
Sandy
1 晚行程
10/10
Megan
1 晚行程
10/10
I love staying here the management is nice and they go above and beyond for coustomers