El Cielito's best feature is its proximity, walking distance, to Baguio Cathedral, Burnham Park and SM Mall. Staff most helpful are the security guards and housekeeping, restaurant and front desk, most specially, need A LOT OF TRAINING for improving above and beyond services, courtesy.... they were not even aware of the "5 feet rule" - verbally greeting guests walking through or lounging at the lobby or standing near the FD, none of them were even giving Happy New Year greetings to guests, it's like having a full house is a big BURDEN to them! Rooms definitely need renovations. Hot water system though is working just fine! Many thanks to Expedia for getting us reservation during a really peak New Year's Eve visit in Baguio City.