Muito boa a localização do hotel e o conforto do quarto aparentemente recém reformado. Café da manhã satisfatório. Funcionários solícitos e atenciosos.
真实旅客
5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 23 日
Nice staff & clean-suitable for a one night stay.
Staff was great. However it’s evident that they are trying to grow their hotel as there is a lot of construction and some unfinished areas. The walls are thin as we could hear conversations in the common areas while in our room.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 16 日
I would prefer this review not to go public because the inconvenience may not have been the property’s fault. I stayed 2 nights in Relais Marco Polo, Rome, near Termini from 1-3 July25. On the first morning, 2 July, there was a black out. This continued all day and the electricity was not restored until some time during the night. I visited reception where I was told that the whole street was impacted. The latter was not correct as the restaurants downstairs were operating and my friend was staying at the Yes Hotel up the road and they had electricity. The hotel did not contact me or apologise in any form. My room was on the fourth floor and this meant taking the stairs, which were pitch black with no attempt made to put in any temporary lighting. It was very dangerous. Unable to charge my phone I had no torch. Fortunately the electricity came back on during the night and I was able to use the lift with my heavy bag when I checked out the next morning. No provision had been offered for this. As well as zero information or consideration on the impacted day it was a 36 degrees in Rome and AC was essential so I had to go elsewhere. I would like the property to refund my costs. As indicated in my review the other aspects of the hotel were fine.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
The hotel is in an old, dirty building that is under construction. The rating on Hotels.com is above 8 pts but the hotel is a 3 star. The entire two floors smell terrible and the rooms are old, dirty with thin walls. You can hear everything from adjacent rooms.
I originally booked one 4 person room at Relais Marco Polo. Later requested a second room. They bumped me down to Hotel Marco Polo with 2 rooms without informing me. When I arrived I was disgusted with the smell and the dirtiness of the place. I requested to get back my original room, which only one was available. When I went into the room, there were ants crawling everywhere and hair all over the floor. I asked them to clean the room which they did. I was asked to pay additional $120 for the second room, on top of $900 plus city tax. The hotel was not with over $1000 for 2
Nights. I was very disappointed.
We avoided sending time on the property because it was so terrible and went to the room only to sleep. The experience ruined my stay in Rome.
Liana
Liana,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Só a localização que é muito longe de tudo. E tem muita gente estranha ao redor. Do resto, os quartos são excelentes
Ana Paula
Ana Paula,5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
berardo
berardo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Nice Hotel and very friendly staffs, and a very nice location.
Ashish Rai
Ashish Rai,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
quarto com tudo novinho em folha, roupa de cama boa, chuveiro e internet excelentes e a comodidade de estar a uma quadra de roma termini
Anamaria
Anamaria,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 19 日
Disappointed that in our 1st stay we could request an iron and ironing board and take it to our room to iron and a week later in our 2nd stay we had to iron in the reception hallway to iron as we were told we can't iron in the room. And the elevator seems like a safety hazard. We understand it is an old building but the elevator must be upgraded. And no telephone in the room to call the reception.
Karim
Karim,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Rome
This place was a pleasant surprise!! It’s a fully renovated bedroom in an old building. Service at front desk was friendly and professional. Only one block from the train station. Although the area is not the nicest we felt safe and had no problems.
Gabriela
Gabriela,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
A very nice room and friendly staff that really cares about their guests. Very clean and well-maintained. Located in the center of Rome, close to Termini station - this is a huge advantage if you want to explore Rome and other cities by train, bus and subway. There are a few good restaurants and coffee shops right outside the hotel, so if you are lazy, you can eat just a few steps away. The street outside is not too noisy and we vere feeling safe there as well. I have no problem to recommend Relais Marco Polo to other guests! Go for it, you won't regret!
Karolis
Karolis,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 21 日
The hotel is right next to the train station, which is super convenient. The rooms are clean and nice. Had good sleep there.
Shaoying
Shaoying,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 19 日
Jefferey
Jefferey,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
10/10 service
Such a quaint boutique hotel super close to the Termini. The staff was exquisite! So helpful and kind! David was so happy to help me upon checkout with a broken suitcase I needed to get rid of, letting me checkout late, offering to hold my luggage if I needed, all with a smile. Fantastic service. The only downside was the thin walls. I could hear everything outside my room, but I would stay again in a heartbeat and just buy ear plugs : )
Maria
Maria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
marcia
marcia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Great place to stay, newely renovated and very friendly and helpful staff. Also located perfectly close to the main Rome train station for easy access for travellers.