Long wait for check in. When checking in they could not find my reservation. After showing a copy of the hotels.com confirmation I was upgraded to a suite which was not in great condition. Doors stuck did not open easily, curtains would not close and ripped, bed Awful should have been replaced years ago, lighting not great in the room. About 7pm I went out for dinner and I asked the clerk at reception to request a "transport for the airport" for the next morning at 5am he said he would. When I returned from dinner about 10pm I asked him again and he said he made arrangements. At 4:45am I go down to the lobby and I am told they had NO record of transport for me being made. They called a "regular taxi" which was old and beat up. I know the route to the airport and the driver started to take me a "different way", I told him to immediate take the "Corredor Sur". He started a different path and had to stop and buy gas, I had to tell him which way to go correctly. Just "in case" I had pulled out a hard thin steel pen and was ready to jab him in the neck "completely"... Always be PREPARED for eventual outcomes in Latin America. Would I stay again at this hotel in Panama ? NEVER ! Stay at the "Best Western Plus Zen" in PTY. That is a good hotel in good condition and they are efficient.
Francisco
Francisco,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Maravilhoso hotel no Panamá
Ótimo hotel no Panamá, excelente custo benefício, confortável, ótimo café da manhã e funcionários muito atenciosos, inclusive a funcionária Jerônima da recepção que ajudou até a fazer reserva de um passeio, nota 10
Kenia
Kenia,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Jeffry
Jeffry,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Victoria is excellent. Thanks
Centrally located. Quiet room. The receptionist (May) was excellent. Very professional and kind. Morning breakfast was also excellent. The maintenance man was fast when i couldnt figure out the TV. Security was on point. Elevator cant be used without room key. Recommended
真实旅客
8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Good place to stay in city
Caleb
Caleb,10 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 26 日
Good location
Maria
Maria,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Everithing perfrct
JOSE
JOSE,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Ricardo
Ricardo,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 29 日
Ordinaire
Eric
Eric,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 25 日
Fernando
Fernando,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 11 日
SOFRÍVEL
Terrível desde o início. Cofre sem fixação. Andei cm ele pelo hotel para mostrar que não era fixo até que apareceu um funcionário para fixa-lo. Nunca, nunca limpavam o quarto mesmo solicitando. Voltávamos e tínhamos que pedir para limpar e aguardar. Iluminação do quarto era muito baixa. Café da manhã sofrível. Barulho ininterrupto noite e dia vindo da área de serviço que ficava acima de nosso quarto.
Porta banheiro sempre rangendo, sempre ! Sabonetes e toalhas contadinhos, contadinhos portanto, uma única toalha para passar 24 horas sem ter onde secar. Registro de água do chuveiro extremamente ruim e ineficiente pois o misturador de água quente fria não funcionava direto. Não tinha saboneteira para se apoiar sabonete/shampoo. Pessoal da recepção foi esforçado para ajudar, Elevador só era acessado via cartão magnético. Ocorre que todos os cartões de todos os hóspedes não funcionavam. Necessitava ficar friccionando o cartão para ter a sorte de funcionar.
Infelizmente foi uma péssima experiência.
João
João,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 5 日
I hated breakfast, food wasn’t great, plus overwhelmed chef and unbothered servers. too forever to replenish dishes that were done and to clean the tables. Donning space to small. The keys to access the rooms and elevator consistently malfunctioned.
Sawana
Sawana,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Our stay at this property was delightful. I would recommend it especially for old years . The view of the fireworks was breathtaking. The dinner was tasteful and the surprise performance was remarkable. We experienced a peace of Panamá at this hotel
Tonya
Tonya,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Victoria Hotel and Suites
Good condition and location
Raul
Raul,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 3 日
JuanC
JuanC,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Todo muy bien
José William
José William,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
A Great Staff Makes A Great Hotel
Had I overnight in Panama... I wanted someplace close to multiplaza mall.
Taxi was 3 balboas to the mall
The staff was great, helpful and very friendly!
Room was a little outdated but very clean and comfortable! Shower was hot but could use more pressure.
I will probably stay again soon!!
Brent
Brent,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 29 日
Kotaro
Kotaro,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 27 日
LUIS FERNANDO
LUIS FERNANDO,5 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 24 日
La zona en la noche es media extraña
John
John,4 晚行程
Orbitz真实住客点评
10/10 绝佳
2024 年 11 月 17 日
Ranell
Ranell,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 10 日
Simone
Simone,6 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 4 日
The property was located in walking distance to food places, stores, supermarket. Plenty of taxis available constantly. First room assigned had signs of mold and a smell. Front desk was helpful in providing a new room quickly. Rooms do not match what is portrayed in photos online. The staff made it better. Adequate toiletries provided and the cleaning staff did a good job with the new room.