Hotel Koruna’s only virtue is its decent location—everything else is a cautionary tale. I have little confidence any 5-star reviews are genuine.
After a booking mistake and a long travel day with kids, we dropped by to check availability. The receptionist, Alina, assured us the Family Room with balcony was a nicer room. We booked at noon, returned 330pm (she said can access 3-4pm), and waited until 350pm to be told to return 45 mins later! We had a concert to attend so got back 7pm. What awaited us was shockingly bleak: a sterile, lifeless suite nothing like the photos. The “balcony” was a cramped trap facing concrete walls, with a filthy safety net below. Inside, a dim hallway linked three bare bedrooms—TV, bed, side table, that’s it. A tiny tiled “meal space” with mismatched furniture hinted it might’ve once been a bathroom. Windows were 1.7m from floor so no view!
The hallway light flickered all night, with a loud click, ruining sleep. The bathroom was an army barrack setup - separate toilet, shoebox shower. My wife even hurt her finger on the cramped antique lift door.
We complained to a second receptionist, Adelia, who promised a refund for unused nights after clearing it with her manager. She even confirmed our early checkout by text. Yet two days later, Hotels.com said Koruna denied any refund—and had already resold our dates!!
Hotel Koruna lures with location but delivers false advertising, poor service, and rooms that feel more punishment than hospitality.
