4/10
Factual review.
We stayed for 6 nights/ 7 days.
What works well.
New hotel therefore looks nice.
Swimming pool is lovely.
Very comfortable sun loungers.
Bar staff and waiter/ waitresses work hard and are friendly and welcoming.
Downside:
Housekeeping is dreadful.
When we enquired as to why our room was still not attended to by 5.30pm, we were told to just relax and enjoy our holiday. When we enquired again on another day, the manager suggested he refund our money and we find another hotel. In my opinion, this is not good practise.
Our room was only attended to once by 3.30pm, it was between 5 and 6.30pm on all the other days.
Bed sheets were not changed throughout stay.
Shower glass was never cleaned.
Shelf/ sink never cleaned.
Floors only mopped on 2/3 occasions.
Breakfast.
The set up causes a lot of chaos as there is only one small toaster for all guests. It is situated beside the teas/ coffees/ drinks. This causes queues and also by the time you get your toast/ drink, your food is cold.
Most guests seem to sit outside for breakfast however it's only the inside tables that are set up with cutlery therefore guests have to find/ fetch their own cutlery.
We had hard boiled eggs 4 days out of six.
There was never a selection of locally produced cheeses as stated on website. It was the same cheese slices and ham slices throughout the stay.
Gluten free bread requested on day 1, it arrived in time for breakfast on day 4.
Definitely need more staff.
Bernadette
6 晚浪漫旅行
