Went to check-in desk, I said good evening to the lady, all she stated back, are you checking in. I stated yes, gave her the info she needed. Then went to room was dirty, the beds were were torn up, pillow in floor, tv was on and someone was in the bathroom. I easily shut the door and return to the office to let lady know. Was put in another room, that was raggedy, falling apart and dirty. Unacceptable.