Hotel is 2 hours drive away from location stated in Hotels.com, was a very nasty surprise.
Hotel is built nicely, grant ceiling. But I am shocked that 4 month after opening shower tips are already rusty. Toilet kept producing smell, that spreader into the room. These tiny details negatively affect perception of overall beautifully designed space.
Service is quite slow, seems like they are not yet set up well operationally. Bringing a bottle of water at the pool took over 15 mins. At the restaurant each role is separated, 1 sits you down, 2nd brings menu, 3rd takes order, 4h brings the order, 5th brings the bill. And you come to 6th person to pay by card. I was eating at not busy time, maybe that’s the reason. But actually I had to remind them of my existence
真实旅客
2 晚行程
8/10
Espectacular!!!
Considero un precio justo por lo bonito que esta el hotel.
Sin embargo, una area de oportunidad que considero tienen es el tema de alimentos y bebidas.
Es limitado, las porciones pequeñas y algo costosas.
Deberian tener la opción de incluir alimentos para todos los huespedes. Ya que durante mi estancia ofrecieron servicio de buffete a un grupo de extranjeros, pero los demas huespedes no podiamos acceder a ello, ni con costo extra.
真实旅客
1 晚行程
10/10
Muy buen comienzo, les deseo mucha suerte. Recomiendo que en vez de carta tengan un menú predeterminado para que sea más fácil pensar en el aprovisionamiento de alimentos
Nuria
2 晚结伴旅行
10/10
This is a beautiful new property that is a welcome rest after exploring the Calakmul area. Gorgeous pools, attentive staff, and lovely architecture and design throughout. We very much enjoyed our stay, and came back a second time. Just be prepared for the long drive.
Asya
1 晚家庭旅行
6/10
Check the address! After going to Xpujil from the map in the listing on hotels.com, we found out we had to turn around and go 2 more hours into Calakmul biosphere (which requires an entry fee) to get to this hotel which is actually Hotel Tren Maya. I contacted hotels.com to update their map but just in case it hasn’t been, google Hotel Tren Maya Calakmul and it should send you to the right place. The hotel itself is going to be really nice, but currently it does not have everything ready. Only one pool is open. The first room we were given had a broken drain in the shower and we had to switch rooms two more times to get a good room. The staff attitude needs improvement. Slow service in restaurant even though each time there was only one other table of customers. Bed very comfortable. Balcony great. Being only 12 kilometers from the ruins is amazing. Lots of wildlife around.
真实旅客
2 晚行程
10/10
Asya
2 晚行程
10/10
Un increíble hotel en la selva maya, un buen diseño arquitectónico cómodo, limpio y personal amable, tarifas accesibles