We had a bad experience. It was a hotel we chose taking into account the comments and ratings, everything was good until the second day of our stay. Apart from the spa staff, the hotel is pleasant, comfortable, the employees are friendly and respectful; as a matter of fact, the rudeness of the spa attendant and 2 Vietnamese women was a shame. In the comments, we booked a place for the Spa because those who get a massage experience are included in the fee they pay or as free, we think that massage would be nice by the way they said that there is no need to reserve a place for the spa, we can come whenever we want, (by the way, they see massage and spa separately, normally massage does not include spa, but spa are complexes in which massage is included),anyway, when we came back, we said that we wanted massage, we were told that this was separate from the spa, we had to make an appointment, an appointment was made at 20:00, I asked if anything was needed, but it was said that the paper would be filled, it was nothing else. The fee was not mentioned. Hours passed, we canceled a few places from our trip and were there at the time told. 2 women and the man in charge were there;he took out the papers, said how would you pay; we said you didn't mention the fee,we asked how much it was, he said 100 Euros per person, we said we didn't want it,we went out, they laughed loudly behind us as we walked towards the elevator, so it was a shame,and a lot, we couldn't sleep in anger at night
