We didn’t end up booking in as we had been misinformed at the location.
I was left for 35 minutes for the Deputy Manager escorted me to a private room where he was aggressive arrogant & misinformed he raised his voice & discussed an issue that I hadn’t even raised incredibly rude & angry.
He did then calm down & apologised for his initial stance & we managed to discuss the issue , I did offer a solution which we both agreed was fair & reasonable, however he needed authorisation to agree to this.
Absolutely fine ….. his boss said no but they would pay for mobility scooters ….. which was insulting as I explained previously they do need to walk to maintain their mobility but can not walk over a mile in one session!
We then left, on my part quite happily as I did not want to stay there a minute longer as the hotel looked sad tatty & tired I found rooms at Chapter 1 an amazing hotel right opposite the beach where Steve the owner could not do enough for us & the experience was so in contrast to what we experienced with the best western. The Deputy Manager was very apologetic in the end but to little to late
Claire
Claire,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 9 日
William
William,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Good stay
Chose breakfast one morning which was well cooked and tasted great. Reception and bar staff helpful and cheerful. Room tidy if a little tired but it is an old building. Good amount of parking available which is a real plus. Well placed to get to seafront although a bit of a trek to far harbour which is the liveliest area. But reachable. Overall Good.
Nigel
Nigel,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
nicholas
nicholas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 3 日
Our stay was fine, excellent location. We did not use any facilities so cannot comment. Our only criticism is cleanliness and condition of bathroom.
Janet
Janet,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Richard
Richard,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 28 日
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Elizabeth
Elizabeth,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 21 日
Nice Hotel
We had a problem with our room, strange odour. We eventually moved room on our last day. Given much nicer room
Generally nice hotel, nice breakfast, drinks pricey as all hotels are.
Very good location for walking into Weymouth
Manager did refund us small amount of money for the room problem.
Would stay again there.
Gillian
Gillian,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Efficient check in process, comfortable room. The sauna and pool are not so large, so must feel a bit crowded at peak times.
S
S,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Great friendly staff
Peaceful nights sleep
Plenty of hot water
Great Carvery
Close to centre for trains & seafront
Tracey
Tracey,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
The room was ok, it was clean but very warm, even with the fan provided.
The rest of the hotel looks like it needs a bit of a revamp/refresh.
Overall an ok stay, would use again if needed.
Simon
Simon,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Simon
Simon,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Was good experience
Manpreet
Manpreet,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 28 日
Good family base for the Jurassic Coast
Thank you for a comfortable stay. We had a decent night’s sleep in comfy beds with nice dark curtains and a quiet environment. We enjoyed using the leisure facilities with our baby. The breakfast offering was superb.
The decor of the hotel generally is pretty dated, as was our room. The en suite could do with being updated and the ventilation was rubbish in the en suite.
Staff were generally positive and helpful.