It was a nightmare! They wouldn't let us into the room that was fully paid for beforehand because they claimed we arrived "late". We were outside for hours talking to a security guard that claimed no one was there to let us in. After going back and forth for hours, he let us in. He did not issue us any keys. The next day we went to the office and the woman that works there wasn't there. A housekeeper was nice enough to give us one of her keys so that we could exit the gate and come back in. When we returned, we went to the office to speak to the woman that works there. She was extremely rude and decided she was going to "scold" us for being late. She said we should be "thankful" that she didn't cancel our reservation that was for two days. She also charged us for "fees" when it clearly states on the Hotels.com website that all fees and taxes are included. She was incredibly unprofessional and did not care. This place has no business advertising lodging to anyone! There is no reason why something like this should happen to anyone. Please make sure that others are aware!
Nora
2 晚商务旅行
10/10
Great Private Villa , felt very safe and at home beautiful view you can hear sound waves
paola
2 晚家庭旅行
6/10
Quiet, its on the coast and the villas are right on the beach. Tijuana is a shilort drive away and the local town has plenty to offer
Malcolm
1 晚家庭旅行
10/10
loved it and would definitely book again !
Jose Luis
1 晚家庭旅行
8/10
Great property and great staff. Be aware they chafe a $30 fee witch they will charge regardless if you did not use any items they charge for. Like a "resort fee".
Marixa
2 晚家庭旅行
2/10
I received booking confirmation a day after my reservation. Upon my arrival late at night after a 5 hour drive I was told they didn't have my reservation.
They either need to remove themselves from this site so people don't book through here or they need to manage their reservations better.
Art
1 晚家庭旅行
10/10
Been going here for a while now. The stay is always great! The fact that when you slide the back door the beach is right in front of you is amazing. My wife loves it.
Gonzalo
1 晚浪漫旅行
4/10
Jorge
3 晚行程
10/10
LINDA
2 晚家庭旅行
10/10
Vanessa
2 晚家庭旅行
8/10
Michael
3 晚行程
10/10
If you are looking for a true beach front experience it does not get better than this! I loved my stay here. I read the reviews saw people’s complaints but did not find any of those things to be true. I loved the security checking us in and out at the gate. Traveling as a single mother with daughters, I felt very safe. The women at check-in were friendly.
It’s Mexico and it is not the same service/room you’ll get at a U.S chain hotel but personally I loved the price, security, and LOCATION!
ME ENCANTO TODO!
I LOBED EVERYTHING!
Barbara
1 晚家庭旅行
10/10
Staying here was actually very beautiful. The only thing is they’re under construction so it’s very difficult to figure out where you need to go and how you need to check in but overall it’s a beautiful place to stay.
Elaine
2 晚结伴旅行
8/10
Roberta
2 晚行程
2/10
Amador
2 晚行程
10/10
It was my first time booking this property. Immediately upon arrival i was impresed with the location. The property sits in the back and closer to the beach. We checked in and i observed the politeness and professionalism of the female at the couter and how well we were helped. That was only the beginning of our great stay. Upon entering the Villa i observed the cleanliness and very nice place. We walked on to the back patio and we were left speechless with the priceless view we had in front of us. I can't emphasize this enough i truly recommend this Villas Hotel. Like i said the staff, environment and the million dollar view was awesome. I will definitely come back to this place because i know it will be a great stay all over again.
Juan
1 晚行程
10/10
Cesar
1 晚家庭旅行
2/10
I didn’t like the fact they have fees for everything it’s not even worth it