It was a nightmare! They wouldn't let us into the room that was fully paid for beforehand because they claimed we arrived "late". We were outside for hours talking to a security guard that claimed no one was there to let us in. After going back and forth for hours, he let us in. He did not issue us any keys. The next day we went to the office and the woman that works there wasn't there. A housekeeper was nice enough to give us one of her keys so that we could exit the gate and come back in. When we returned, we went to the office to speak to the woman that works there. She was extremely rude and decided she was going to "scold" us for being late. She said we should be "thankful" that she didn't cancel our reservation that was for two days. She also charged us for "fees" when it clearly states on the Hotels.com website that all fees and taxes are included. She was incredibly unprofessional and did not care. This place has no business advertising lodging to anyone! There is no reason why something like this should happen to anyone. Please make sure that others are aware!
Nora
Nora,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 14 日
Jorge
Jorge,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 11 日
LINDA
LINDA,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Vanessa
Vanessa,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 1 日
Michael
Michael,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 30 日
If you are looking for a true beach front experience it does not get better than this! I loved my stay here. I read the reviews saw people’s complaints but did not find any of those things to be true. I loved the security checking us in and out at the gate. Traveling as a single mother with daughters, I felt very safe. The women at check-in were friendly.
It’s Mexico and it is not the same service/room you’ll get at a U.S chain hotel but personally I loved the price, security, and LOCATION!
ME ENCANTO TODO!
I LOBED EVERYTHING!
Barbara
Barbara,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 19 日
Staying here was actually very beautiful. The only thing is they’re under construction so it’s very difficult to figure out where you need to go and how you need to check in but overall it’s a beautiful place to stay.
Elaine
Elaine,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 4 日
Roberta
Roberta,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 28 日
Amador
Amador,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 26 日
It was my first time booking this property. Immediately upon arrival i was impresed with the location. The property sits in the back and closer to the beach. We checked in and i observed the politeness and professionalism of the female at the couter and how well we were helped. That was only the beginning of our great stay. Upon entering the Villa i observed the cleanliness and very nice place. We walked on to the back patio and we were left speechless with the priceless view we had in front of us. I can't emphasize this enough i truly recommend this Villas Hotel. Like i said the staff, environment and the million dollar view was awesome. I will definitely come back to this place because i know it will be a great stay all over again.
Juan
Juan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 25 日
Cesar
Cesar,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 11 月 18 日
I didn’t like the fact they have fees for everything it’s not even worth it
Daniel
Daniel,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 13 日
martin
martin,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 29 日
edna lorena del castillo
edna lorena del castillo,2 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 28 日
Mas o menos
La verdad no fue tan bueno , las villas se tienen ser renovados , y tambien te quitan 6000 pesos como depocito,
Anas
Anas,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 27 日
My go to place
Only wish each villa had its own gate to the beach. Other than that. Perfect stay. Have been staying here the last 12 years.
Gloria
Gloria,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 10 月 21 日
You guys need better customer service at the front desk to be honest . That lady at the front desk is rude doesn’t have no respect. That attitude was no good. Either . Also you guys need to fix your phone you guys can’t receive no phone calls from people I try calling the front desk and nothing . These were my bad things that I saw in my opinion.
Richard
Richard,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 7 日
Beautiful view
Irma
Irma,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 10 月 7 日
Not what I expected.
The property was so nice, clean. But the TV they don't have cable, the remote was broken and they have 3 tvs and only one work. But you couldn't wash a simple game baseball. Also the jacuzzi neither one works properly. The lamp in one of the bedroom wasn't working and cables cut. Very dangerous and they never came to clean our room Saturday. The facility very nice but it's not worth it.😡
edwin
edwin,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 29 日
Hacen cobro de depósito, cobran hasta 1 botella de agua, cobran cuota diaria,
edna lorena del castillo
edna lorena del castillo,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 22 日
Crystal
Crystal,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 19 日
Me llamaron para informar que cierran la puerta a las 8:00 pm a las 7:00 pm cuando estaba por tomar un vuelo de la Ciudad de México a Tijuana, tuve que reservar en un hotel cercano ahora necesito me devuelvan mi dinero.