Check in was poor - wouldn't allow access to my room until past the check in time - reason given - room not ready!
Bar was poor - only one draught beer and Guinness on tap - despite many more pumps available. Several items on menu (which was limited anyway) were not available.
Room was not as clean as it should have been. Layer of dust on left hand bedside table lamp stand - looked as if it had not been cleaned for days. Music in bar was definitely for the benefit of the staff, not the customer. Very disappointed.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 23 日
robert
robert,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
Poor service & poor room quality
Upon arrival we entered the reception area and found a lady who was unhappy with her room. One of the staff looked past the lady and at me and my partner and rolled his eyes and said “don’t worry about her”. In our first room all of the plaster on the windowsill had blown. The bathroom door did not shut and when we did get it to shut we found that the door face had been stapled on so when we re-opened it the door face got wedged onto the door frame. The shower had a bout 5 streams of water coming out of it and did not suffice at all. We had requested a king bed to which when we arrived we found we had 2 singles pushed together so the join of the 2 mattresses in the middle were very uncomfortable. We complained about the bathroom situation and they came and looked and wanted to re-staple the door again but my partner & I were not happy about this and they moved us rooms however we encountered similar problems in our other room. When we also requested about getting something to eat at around 5:30/6 we were informed we couldn’t have any mains or starters as everything was still pre cooking. The hotel staff were very rude and not professional in the slightest. The hotel has so much potential but with the current ownership it is wasted.
Ella
Ella,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Arshad
Arshad,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 11 日
Disappointing.
There was a passport in the wardrobe, two beds pushed together which is never comfy. Charged on check in but business had paid for it. No food.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Paul
Paul,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 28 日
Clean decent ,size rooms , warm ok all round for the the money I paid
Vincent paul
Vincent paul,5 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 30 日
gwynfryn
gwynfryn,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 29 日
Looked good when booking and looked nice when I got there.
Checked in and room was ok, dated and bathroom had a flicking light.
My major issue was the food - poor menu so I was told so had to order a Thai green curry which came out with hard rice and mushy overdone curry. I asked for a refund, no refund available which is a joke in 2025!! I then had to reorder and was served a microwaved spaghetti bolognese. I know it was microwaved as the lady at reception told me so.
If I knew the food was at this low standard I would have not ordered so I could have gone and got food elsewhere.
This has got to be one of the worst I’ve stayed at in 2 years
Simon
Simon,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 26 日
Shelley
Shelley,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 22 日
Sharon
Sharon,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 16 日
Stunningly bad hotel
Stunningly bad hotel. Food is absolutely atrocious and a disgrace . Staff ignorant and unhelpful at best.
Room is of the drug addict hostel style with random kitchen fridges placed in the room as well as a bed with a mattress that had seen its best by the 1980s. Fire doors haven’t had their hinges oiled this century with the noise from them keeping you awake most of the night. No staff are present most of the time. Powdered scrambled egg for breakfast with out of date yoghurts. All in all, one of the worst examples of a hotel in the U.K.
Mark
Mark,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 9 日
All the staff were extremely friendly and welcoming. Nothing was too much trouble. Our room was spacious and spotlessly clean. Relaxing and perfect environment after a long journey
charles
charles,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 5 日
Lucy
Lucy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Easy, clean and quiet!
Great staff, very accommodating, great value for money, very quiet, clean, tidy, and no issues.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 23 日
Quite impressed
Quite impressed, and would definitely stay again. My room was spacious and comfortable, but could have used more table/desk working space, and an extra chair. Bathroom could do with updating, but that is being rather picky. Good value for the price.
GRAHAM
GRAHAM,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 19 日
David
David,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 18 日
The property is a ideal location for our needs.
Paul
Paul,4 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 18 日
Leanne Marie
Leanne Marie,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 16 日
The room we were allocated initially had not been made up, however this was sorted once bought to their attention.
Other than that good value for money. Staff were helpful.