We booked at 1pm, family room. We arrived around 5.30pm. On arrival our booking wasn't found, so our room wasn't ready for us so where asked to come back in half a hour and it would be ready, Received a text about a hour later to inform that the room was now ready, Room itself was fine for what we paid, great location and great view from our room. Wasn't a hairdryer or ironing facilities in the room, unsure if these would have been available if we had asked, so worth checking this before you stay, didn't matter to us as we were just getting up and heading home and I had my own hairdryer with me. There was a microwave in the room, a toaster would have been an advantage for anyone staying longer, no tea bags either just coffee.
An overall pleasant enough stay.