There was huge disconnect between what I booked on hotels.com vs. what I actually got when I checked in. I am a family of 6. I booked a 2 queen room. When I checked into the hotel they gave me an accessible 1 king bed. I didn’t know until I actually brought all my luggage up to the room. Called the front desk to fix this mistake and the front desk said that because I booked with a third party (hotels.com) it came over into their system as an accessible 1 king bed and that there were no more 2 queen beds available. The only thing they could do for me was give me extra bedding. We were 6 bodies in that hotel room. Very upsetting and frustrating especially because I have 4 kids.
Tricia
Tricia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 28 日
Needs maintenance
This is my second stay at this hotel in the last 6 months and not completely satisfied. On this trip, upon arriving to our room, we noticed that both the bathroom sink and bar sink were clogged. Every time we needed to wash our hands of use the sink it filled up quickly and took an extremely long time to drain out. This is definitely an issue that the housekeeper should have addressed before allowing a new guest to check in.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Samantha
Samantha,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Donald
Donald,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Aaron
Aaron,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
It was serene and nice!
Gustavo
Gustavo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
moises
moises,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 24 日
I was double charged gratuity. Front desk person couldn't help and no call back from mgr on Monday. Room service was bad, had to go downstairs to order because no one picked up the phone. Waitress was talking to coworker and had bad attitude. Same person brought up food. Normally we love Embassy Suites. We'll just avoid Ontario CA
George
George,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 23 日
We chose this hotel for the indoor pool and spa. The spa was out of order and when we went to use the pool it was closed for cleaning. Room was nice, restaurant was very good. Breakfast was good. Our only complaint is that we were unable to use the pool and spa.
JULIA
JULIA,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
We have visited a couple times when necessary to be there for appointment in the area. All of the staff we encountered were very polite and helpful. The issues we had were with TV. No guides were available and room service limited. It was a pleasant visit regardless. Best suited for business traveler.
Susan
Susan,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 22 日
The Sangria was delicious! The front desk ladies were condescendin and they are very snobby. This Embassy is the first one I have stayed at where they charge for the cookies. Night time was full of drunk men everywhere. Not crazy drunk just noticably drunk. And staring at my daughter. Creepy. We had to do laundry and felt unsafe. The room was ok though. The terrible view was the top of a roof. Creepy again. The water dispenser was empty all night. The food was gross. Soggy waffles, nats everywhere, little options. Best part was the fruit and cereal. The pool was hella creepy. It's connected to the parking lot and the windows are see through. The hot tub is broken and there were more natsI and lil flies.It felt like swimming in the back rooms! The water was warm. The beds were heaven like usual though! They don't tell you they charge for parking. Usually Embassy does not. Airport prices and atmosphere. Just a bad vibe.
Jessica
Jessica,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 2 月 21 日
Horrible
dirty room , bad service and no air conditioning at night. limited
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Leemar
Leemar,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Worth the money.
Great room.. Good people.
Ryan
Ryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Great hotel. Rooms were clean and spacious. Definitely will stay here again.
Everything was great except the utensils in the breakfast. They are old, hard to find a clean one. I recommend buying new silverware suitable for the hotel and pay attention to the cleanliness out of the dishwasher