Sehr freundlich und zuvorkommend, ganz besonders Rebecca. Das Hotel ist eine beruhigende Insel an bester Lage und die Zimmer toll und sauber.
Mirjam
Mirjam,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 19 日
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Best Midtown and Best Overall Hotel in Manhattan!
Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
This hotel is classic NYC and is top tier in service and quality!
Annie
Annie,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 29 日
jessica
jessica,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Anthony
Anthony,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 4 日
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.
For a 5 star hotel, the room showed quite of bit of wear and tear.
Sally
Sally,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Had a wonderful time. Would highly recommend
Anush
Anush,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 29 日
Suzanne
Suzanne,6 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 25 日
Silvia
Silvia,9 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 21 日
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Deborah
Deborah,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Great staff
Jeanne
Jeanne,2 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 9 日
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Kip
Kip,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Such beautiful decor and views, generous room size and friendly professional service