2/10 Poor
Jul 11, 2025
A truly terrible and unprofessional experience with Accomodo.
On the day of check-in, I informed them in advance that we were delayed due to a severe storm. We were driving with two minors through heavy rain and even hail as we entered Milan. Despite this, and without any proper warning or explanation, they changed our apartment — moving us from the historical center to a completely different location.
The replacement unit was a downgrade in every possible way: no mosquito screens (and lots of mosquitoes after the rain), no running water in the kitchen, and located on the first floor — where at 5 a.m., a woman began dragging dozens of trash containers right under our window. And this, somehow, they had the nerve to call an “upgrade.”
Even worse, they promised to resolve the issue, but instead just played for time. After we checked out, I requested a partial refund — a fair ask, considering the circumstances — and they ignored me for an entire day. Then came a manipulative email conveniently skipping half the facts, simply blaming me for being late for check in and using that as an excuse to justify everything.
If I had been traveling alone, maybe I could overlook it. But I was with my wife and two daughters.
Thank you, Accomodo!
Gheorghi
Gheorghi, 3-night trip
