Nikolina was responsive to all my inquiries; the location is great - right near the cathedral and main street; the room was comfortably appointed, including a/c and tea and coffee; Luca carried my suitcase up the four flights of stairs and drove me to the airport. So they made my stay pleasant and convenient. The only difficulty was the directions to the hotel were not sufficient and even a local, working at a nearby restaurant, did not know where the street was!