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Hotel Hacienda de Castilla

3.0 star property
Hotel with outdoor pool, near Ultramar Ferry Puerto Juárez

Choose dates to view prices

In the heart of Downtown Cancun, Hotel Hacienda de Castilla offers a warm welcome with an inviting library and restaurant. Unwind by the outdoor pool or explore nearby attractions with help from multilingual staff who have left a lasting impression on previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Meeting room

Feel at home (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
The current price is CNY200
CNY276 total
includes taxes & fees
May 19 - May 20

Room options

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 16 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 16 sq m
  • Sleeps 4

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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Séptimo Día Adventist Church - 5 min walk - 0.4 km
  • Mercado 23 - 14 min walk - 1.2 km
  • Las Palapas Park - 3 min drive - 1.8 km
  • Benito Juarez Municipal Building - 3 min drive - 1.8 km
  • Plaza 28 - 5 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Casa Bea - ‬11 min walk
  • ‪Cocina Economica Marbella - ‬11 min walk
  • ‪Food Court - ‬10 min walk
  • ‪Pizzas Magnatti - ‬8 min walk

About this property

Hotel Hacienda de Castilla

Hotel Hacienda de Castilla puts you just a 5-minute drive from Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge, and a children's pool are other features. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests with dietary restrictions or food allergies should contact this property in advance.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 44 lbs per pet)*
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
  • Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 100 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda de Castilla

Hacienda de Castilla Cancun

Hotel Hacienda de Castilla

Hotel Hacienda de Castilla Cancun

Hotel Hacienda Castilla Cancun

Hotel Hacienda Castilla

Hacienda Castilla Cancun

Hacienda Castilla

Hacienda De Castilla Cancun

Hotel Hacienda de Castilla Hotel

Hotel Hacienda de Castilla Cancun

Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Is there a pool at Hotel Hacienda de Castilla?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Hacienda de Castilla?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Hacienda de Castilla?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Hotel Hacienda de Castilla?

Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.

What are the check-in and check-out times at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

Is there an onsite casino at Hotel Hacienda de Castilla?

No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.

What is there to do at Hotel Hacienda de Castilla and nearby?

Hotel Hacienda de Castilla has an outdoor pool.

Are there restaurants at or near Hotel Hacienda de Castilla?

Yes, La Hija de Villa offers Mexican cuisine.

What's the area around Hotel Hacienda de Castilla like?

Hotel Hacienda de Castilla is in Downtown Cancun, a short 13-minute walk from Mercado 23.

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Reviews

Hotel Hacienda de Castilla Reviews

7.4

Good

7.8

Cleanliness

5.6

Location

8.0

Staff & service

7.2

Property conditions & facilities

Popular mentions

Service staff
Room
Restaurant
Location
Booking
Value
Wifi

Reviews

Verified

10/10 Exceptional

Great staff, great attention to detail
Richard, 1-night trip
Verified

10/10 Exceptional

Nice place for family to stay
Jolene, 8-night trip
Verified

10/10 Exceptional

Great little hotel! Very pet friendly, too!
Estelle L, 4-night trip
Verified

8/10 Very good

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Hugo, 3-night trip
Verified

6/10 Good

We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .
Jennis, 4-night trip
Verified

8/10 Very good

The staff is amazing!
charlene bourassa, 8-night trip
Verified

10/10 Exceptional

Good service for the price.
Victor, 2-night trip
Verified

8/10 Very good

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Naleita, 2-night trip
Verified

10/10 Exceptional

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Kim, 1-night trip
Verified

10/10 Exceptional

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Charlene, 6-night trip
Verified

8/10 Very good

The rooms where big and clean.the only down side where the cold showers.
Pascal, 4-night trip
Verified

8/10 Very good

New beds, clean room
Chris, 1-night trip
Verified

10/10 Exceptional

Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Henrik, 6-night trip
Verified

10/10 Exceptional

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Priscilla, 2-night trip
Verified

8/10 Very good

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Kim Yvette, 2-night trip
Verified

8/10 Very good

Hotel su price me in the inside.

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Jairo, 1-night trip
Verified

8/10 Very good

Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.
Verified

4/10 Fair

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Martin, 5-night trip
Verified

2/10 Poor

Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Michael, 9-night trip
Verified

8/10 Very good

No elevator and no fridge on room. Very clean nice room and very clean.
Rafael, 5-night trip
Verified

10/10 Exceptional

Great hotel. Newly funished, clean, comfortable beds, air conditioners that work well, nice pool onsite, restaurant onsite that is affordable with room service options. While the hotel itself was great, the location is questionable. Poor rundown neighbourhood that might be off-putting to some guests. All in all, I had a great stay, and would consider returning.
Adam, 5-night trip
Verified

10/10 Exceptional

Great place to stay
Jolene, 8-night trip
Verified

2/10 Poor

The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!
Miriam, 2-night trip
Verified

8/10 Very good

Over all, we love this hotel for les locaux
Tram, 4-night trip
Verified

8/10 Very good

Nice hotel for a night in Cancun.