My husband and I had an absolutely miserable experience with the staff at Woods Cove Inn. We have never left a negative hotel review before, but after the amount of stress and financial hardship this situation has caused us, and the complete lack of care we received in return, we feel obligated to warn others.
It took more than 48 hours and multiple attempts to finally get a manager to call us back. The staff members we spoke with were incredibly rude. We were repeatedly talked over, had voices raised at us, and were given conflicting and false information.
Most seriously, we were DOUBLE CHARGED for our stay. We paid at checkout, then three days later the hotel manually entered my husband’s credit card number and charged us again for an amount even higher than the cost of our stay.
The manager offered no meaningful help and repeatedly insisted the second transaction was a “hold,” despite our bank confirming it was an actual completed charge. Our bank has advised us on next steps to dispute and escalate the unauthorized charge, and we are pursuing every available avenue.
What is most upsetting is the complete lack of urgency or concern. A guest should not have to spend days chasing down management after being charged twice, only to be dismissed and told nothing can be done.
Woods Cove Inn is a beautiful property, which makes this even more disappointing. Based on our experience, I cannot recommend staying here and strongly caution others to be extremely careful when provi
