飯店硬體沒問題,但客房服務人員無即時check in, 超賣房間導致行程被更動,並且後續仍無確切溝通,導致行程嚴重耽誤
sih-ruei
4/10
Extremely bad experience, once arrive no one help for check in until 20 minutes later, also after check they can not find my reservation from hotels.com, already sold out all the rooms,need transfer me to another sister hotel,once arrive ask me why I check in here,total my check in process took 3 hours from 6 till 9,disturb all my schedule,lose a movie and dinner schedule,after that they told me will provide a letter to explain what happen and action plan but till now not yet receive, also during travel you can not contact with hotels.com,you need to help yourself
sih-ruei
6/10
nearby independent momount ,conventive and quite ,its overall good.
We booked this hotel but when we arrived there, we were told that they had a problem with the accommodation so they transferred us to the Frangipani Royal Palace. The 60's Villa seemed to be an old, rundown guesthouse from what I could tell from the garden area. We were glad for the upgrade because the Royal Palace had superb staff, clean bathroom, good location, buffet breakfast and a roof deck bar. We only had a problem with the water temperature (too hot) that took a little while to fix. Overall, I would recommend the Frangipani Royal Palace if your travel budget will allow for it.
Pamela
2 晚结伴旅行
6/10
Nice, spacious rooms. The staff is very helpful. The bathroom could use a little renovation though.
Manta
2/10
I was placed in a double room which was dingy and needed a good clean. There were water stains to the ceiling in several places and cracks and paint peeling. You can get a lot better for a couple of extra $. I discovered in the following morning that my booking was for a deluxe twin with a balcony not the dingy room I'd been placed in and when I mentioned this I did not get any remark at all. 90% of staff just looked miserable and made no attempt to make you feel welcome. Stay at the Teahouse 50m away!!
anon
6/10
Wir hatten den Pick Up Service für 12 $ durch das Hotel in Anspruch genommen und wurden per PKW pünktlich vom Flughafen abgeholt. An der Rezeption wurden wir sehr freundlich mit welcome drink (Obstsaft) empfangen. Wir konnten gleich in unser Zimmer, das aus Schlafraum und Wohnraum mit TV und Küchenzeile plus Bad mit Dusche und WC bestand. Wie erbeten lag es ziemlich ruhig. Frühstückszeit war von 6.30 bis 10.30 Uhr, also optimal. Das Frühstück wurde draußen serviert. Man konnte auswählen (z. B. Obstsaft, Tee oder Kaffee, Toast, Croissants, Marmelade, Butter, Reis oder Nudeln, Omelette oder Spiegelei, Obstteller mit frischem Obst. Es hat alles sehr gut geschmeckt und gereicht. Die Zimmerreinigung erfolgte nur per Kehrbesen. Toilette, Waschbecken und Dusche waren aber sauber. Das Bett wurde mehrmals bezogen, die Matratze war allerdings ziemlich hart. Handtuchwechsel erfolgte. In der Küchenecke gab es einen Wasserkocher, Teebeutel, Kaffeesticks, 2 kl. Flaschen Mineralwasser täglich. Der Kühlschrank enthielt kostenpflichtige Getränke. Die Spüle wurde allerdings nie abgewischt. Vor dem Hotel standen immer Tuk Tuk abfahrtbereit. Zum Nationalmuseum oder Riverside konnte man auch zu Fuß laufen. In der Nähe war der Lucky Market, wo es alles zu kaufen gab. Das Personal bestand aus jungen Menschen, die immer freundlich waren und Englisch sprachen.
Sigrid
4/10
While I was staying at the Frangipani Villa 60's extensive, noisy renovations were being made to one of the neighbouring rooms. In addition, the noise made by local cats and dogs at night didn't result in a good night's rest! The hotel is located in a shabby street where lots of construction is going on, and smells from the outside drains wafted into the hotel's courtyard. Were the hotel to be located on a better street I would have given it a much higher rating, as the rooms themselves were decent and the staff helpful and friendly. I should point out that having worked and lived in Phnom Penh for more than a year (2013-14) I am well aware of what can be expected in terms of value for money in both the capital and the provinces. Hopefully hotel Frangipani will improve over the next 6 months or so.
Robin
8/10
A bit removed from town center or river front, but walkable for a walke (i"m 82 and did it, as did my wife). Moto transport waiting at gate when you don't want to spend the time walking.
We had a big room with a patio porch, wicker couch and lounge chair, queen bed. Full breakfast on patio each morning. Great.
Glenn
10/10
체크인 시간보다 빨리 도착하게 되었는데도 친절하게 미리 체크인을 진행하여 주었으며, 직원들이 친절하고 밝은 미소로 응대를 해준것이 좋았습니다.
다양한 관광지와의 위치도 가까워서 이용이 편리했습니다.
soyoung
8/10
Great!! Very near downtown area. You can walk to palace and national museum in 10 min. After that you can visit market or walk along the river to Wat Phnom and night market. No need to rent tuk tuk. And s-21 is very very near our hotel. For breakfast is delicious you can try ,except noodle yellow is too sweet for me.
Annulus
6/10
Tuk tuk drivers on standby in front of hotel. Good breakfast. Employees helped with planning local visits and transfer to Siem Reap.
ani
8/10
Bon endroit pour partir à la découverte des temples d.Ankor , le personnel nous a aidés à trouver guide et chauffeur avec grande efficacité
Cet hôtel charmant avec peu de chambres est très sympathique , la piscine permet de se détendre après les excursions : très bien
The staff were very friendly and helpful. The room was very spacious and had a mini kitchen with a cooker, which is good if you want to avail of it but it's cheaper to eat out.
Louise
6/10
Very relaxing vibe.
Yin-Tsu
8/10
The attendants are excellent. Hotel locate near the center of the city which you can walk to several attractions. Although the decoration of room is a little bit old.
真实旅客
8/10
the best breakfast we've had in our 3 months of travel so far.