Definitely different from a normal hotel with a front desk, but I actually like that aspect. Everything handled via email, including door codes. Rooms were very spacious, bed super comfortable, shower was excellent and the AC was ice cold! We didn't use the maid service, as we did not really need it. Parking can be tricky, but there was always street parking available when we needed it. Didn't care much for the neighborhood, but didn't have any problems either. We came to go to a few KC Royals games which is 8 MI away, but we could leave the hotel 40 minutes before game time and still get there, get parked and into the stadium for the first pitch. love that aspect. Would definitely recommend.