Room was spacious, musty smell in room & beds, carpets were filthy, minimum utensils, no kettle, toaster, microwave, wine glasses, no clothes line on balcony, no cleaner, towel change, sheets change, toilet rolls during our 10 day stay. 28th Sept-8th Oct 2026 On second day of stay, I rang the telephone no 18 times to request kettle,etc. and finally Jose Mari answered ,he and his colleague Andy gave me a kettle, & cork skrew opener, a promise within the hour a toaster, during our stay a microwave, neither of which we received. My husband & I celebrated 50 years of marraige, an occasion for a nice holiday, both in our seventies, only to arrive at the building and did not have a code for the door to gain access, as I received no e-mail before we left home with instructions. Phoned at least 20 times the no on the door. Sat on the wall for 2hours, before Jose Mari came to let us in, no reception, front desk, just a machine for you to input your passport details & pay local taxes. Key drops from machine for your room. Same on leaving after your stay. Leave your key in letter box. No one to ask if there was a place to leave luggage when having a later flight. Our experience was the most impersonal we encountered in our travels. It was a terrible let down for which should have been a joyous holiday stay .Would not stay again, & would not recommend anyone to stay at Suites del Mar Fenals.
