The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.
Vicky
Vicky,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 4 月 18 日
Ching I
Hotels.com真实住客点评
10/10 绝佳
2018 年 2 月 25 日
A hotel located in quite area
Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.
Besides I found lipstick print on the glass, everything is perfect.
House keeping service have to improve for 4-star hotel
Location is far from train station but free shuttle provided.
真实旅客
1 晚行程
Expedia真实住客点评
10/10 绝佳
2014 年 7 月 17 日
非常棒的飯店
設施豪華、住房舒適,可惜到景點較遠,不方便~
Fifi
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
A wonderful Getaway. Exceptional Staff.
It was a wonderful stay. The breakfast was outstanding. The staff were helpful, friendly and always with a smile. They made the stay that much more special and the reason for the 5 stars. The only issue was this noise in the pipes in the room. I assume when someone else flushed a toilet.
Rosemary
Rosemary,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Je recommande cet hôtel ! Le staff est super sympa et l’emplacement est magnifique ! Il y a un jacuzzi et des bains de boue !
Jerome
Jerome,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Inconvenient location
Ingrid Claire
Ingrid Claire,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Excellent service! The staff were all very accommodating and helpful. Nice breakfast. Clean, comfortable bedding.
Melanie
Melanie,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Everything here was perfect, from the room to the service. Not one complaint. Thank you.
Anthony
Anthony,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Great trip!
Shifra
Shifra,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 5 日
Great staff super kind and helpful, great dining, beautiful view of the Matterhorn, great room well appointed and clean. Wonderful time in Zermatt!
Patrick
Patrick,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 30 日
“
DJ
DJ,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 28 日
I am not exaggerating when I say this is my favorite hotel I have stayed in in many trips to Europe. The owners were so kind. The hotel is beautiful and they have so many little touches that make it special. Absolutely loved it!
Katherine
Katherine,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 22 日
Awesome
Really nice hotel facilities and staff. Nice and quiet area away from the busy main strip, but can still easily walk over. Thank you for the upgrade too!
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 12 日
A Jewel in Zermatt
Lovely charming boutique hotel slightly off the beaten path and out of the chaotic center of Zermatt. The staff was beyond lovely and accommodating. The restaurant on site a hidden jewel and food was beyond delicious. Even if you’re not staying here, give the restaurant a try.
judith
judith,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 9 日
Hôtel très jolie, idéalement situé a l'écart de la ville. Chemin de randonnée au départ de l'hôtel et accès au bulle a proximité pour le Matterhorn (attention c'est très cher)
Aurelie
Aurelie,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 26 日
Beautiful hotel, and great staff. Will return if back in Zermatt.