The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.
Vicky
Vicky,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 4 月 18 日
Ching I
Hotels.com真实住客点评
10/10 绝佳
2018 年 2 月 25 日
A hotel located in quite area
Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.
Besides I found lipstick print on the glass, everything is perfect.
House keeping service have to improve for 4-star hotel
Location is far from train station but free shuttle provided.
真实旅客
1 晚行程
Expedia真实住客点评
10/10 绝佳
2014 年 7 月 17 日
非常棒的飯店
設施豪華、住房舒適,可惜到景點較遠,不方便~
Fifi
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Everything was amazing! beautiful room, great views, easy hotel shuttle to and from the train station, breakfast included, accessible to the highlights we wanted to see. If it is not cloudy, the photos on the hotel's website of the matterhorn are real!
The spa was a nice touch. We probably spent more time there than hiking in the mountains.
Onsite restaurant and bar are a little expensive... but so is everywhere else in Zermatt.
The hotel is off of the RED city bus line. Google Maps didn't show the line for good transportation information. Be forewarned.
britton
britton,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
…
Stephen
Stephen,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 22 日
This hotel is magnificent. The views are great. The decoration is very nice. All the staff is extremely friendly. I recommend this place very much. Zermat is beautiful and this property is wonderful.
Jorge
Jorge,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Friendly staff
Zisan
Zisan,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Raymond
Raymond,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 11 日
This property is the nicest I've ever stayed in, but is very far from the city center. It is also further from the ski lifts than advertised by quite a bit.
David
David,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 10 日
A wonderful Getaway. Exceptional Staff.
It was a wonderful stay. The breakfast was outstanding. The staff were helpful, friendly and always with a smile. They made the stay that much more special and the reason for the 5 stars. The only issue was this noise in the pipes in the room. I assume when someone else flushed a toilet.
Rosemary
Rosemary,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Je recommande cet hôtel ! Le staff est super sympa et l’emplacement est magnifique ! Il y a un jacuzzi et des bains de boue !
Jerome
Jerome,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Inconvenient location
Ingrid Claire
Ingrid Claire,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Excellent service! The staff were all very accommodating and helpful. Nice breakfast. Clean, comfortable bedding.
Melanie
Melanie,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Everything here was perfect, from the room to the service. Not one complaint. Thank you.
Anthony
Anthony,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Great trip!
Shifra
Shifra,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 5 日
Great staff super kind and helpful, great dining, beautiful view of the Matterhorn, great room well appointed and clean. Wonderful time in Zermatt!
Patrick
Patrick,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 30 日
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DJ
DJ,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 28 日
I am not exaggerating when I say this is my favorite hotel I have stayed in in many trips to Europe. The owners were so kind. The hotel is beautiful and they have so many little touches that make it special. Absolutely loved it!
Katherine
Katherine,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 22 日
Awesome
Really nice hotel facilities and staff. Nice and quiet area away from the busy main strip, but can still easily walk over. Thank you for the upgrade too!