Costa Rica is a beautiful place to visit. That said, our stay at the Westin Reserva Conchal was mixed—some highlights, but also many disappointments.
Pros:
• Spacious rooms with nice design.
• Faisanella restaurant had the best food and service.
• Chef at Caracola was kind and attentive.
• Imperial Bar was fun and lively—Ruddy made excellent cocktails.
• Ivan (by the pool) and Vinicio (by Couri restaurant) were wonderful and friendly.
Cons:
• No private beach—locals frequently approach selling goods, makes it hard to relax.
• Stray dogs on the beach and resort grounds (stepped into dog poop by the pool).
• Dirty pool area, old lounge chairs, and very warm pool water, which was uncomfortable given the hot weather.
• No poolside service; only one bar and one towel station for a very large resort.
• Long waits: 30+ minutes for breakfast/lunch 30–40 minutes for chairs/umbrellas, 10–15 minutes for transportation carts.
• Rooms not well cleaned; some lacked shampoo/shower gel, only one bathrobe.
• Poor WiFi/service, very dark pathways at night, and on-site construction.
• Some staff (especially Noellia at Swiss Travel) were rude and unhelpful.
Costa Rica itself is a beautiful destination. The Westin Reserva Conchal has potential, but service, cleanliness, and overall management fell short of the Westin brand standard. A few standout staff members made parts of our stay enjoyable, but overall, we left feeling the resort needs significant improvement.
